Medical Call Centers jobs

Rate : $6 per hour maximum of 4 hours per day

We are looking for a reliable and detail-oriented Medical Virtual Assistant to support the daily administrative operations of a U.S.-based healthcare practice. The role focuses on appointment scheduling, patient communication, new-patient coordination, prescription request processing, medical records management, and provider support.

The ideal candidate has previous experience supporting U.S. medical practices, understands patient confidentiality, communicates professionally in English, and can manage administrative tasks independently.

Expertise & Experience

• At least 2 years of experience as a Medical VA, Medical Receptionist, or Healthcare Administrator
• Appointment scheduling and calendar management
• Patient communication and telephone support
• New-patient registration and intake coordination
• Electronic Health Records (EHR) and practice management systems
• Prescription refill request coordination and prior authorization support
• Medical records, fax, and document management
• Knowledge of HIPAA and patient confidentiality
• Excellent spoken and written English
• Strong organizational skills and attention to detail
• Ability to handle sensitive patient interactions professionally

Key Responsibilities

• Schedule, reschedule, and confirm patient appointments.
• Answer calls, return voicemails, and respond to patient inquiries.
• Send patient intake forms and track completed documents.
• Coordinate prescription refill requests and prior authorizations for provider review.
• Organize medical records, referrals, and incoming documents.
• Manage provider inboxes, tasks, and appointment calendars.
• Coordinate telehealth appointments and send meeting instructions.
• Escalate clinical concerns and urgent situations according to established protocols.
• Maintain accurate and confidential patient records.

Tools

• Tebra / Kareo / Simple Practice or similar EHR systems (do not apply if you have no experience on these systems)
• eFax
• VoIP phone systems
• Google Workspace or Microsoft 365
• Telehealth platforms
• Password management tools

Top 3 Required Skills

• Medical Administration & EHR Management
• Patient Communication & Appointment Scheduling
• HIPAA Compliance & Medical Records Management

Pay: Php380.00 - Php420.00 per hour

Expected hours: 15.0 – 20.0 per week

Benefits:

• Work from home

Application Question(s):

• Please describe your experience as a Medical Virtual Assistant supporting U.S.-based healthcare practices. Have you used Tebra/Kareo or SimplePractice for appointment scheduling, patient records, intake forms, and practice management? Explain how you handle patient calls, appointment coordination, prescription refill requests, prior authorizations, and medical records while maintaining HIPAA compliance. Please include the tools you have used and a brief example of your previous experience.

Work Location: Remote