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Medical Call Center jobs in Manila

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    • Exceptional communication and call handling skills.
    • The Online Healthcare Professional is responsible for servicing the customers’ needs through the MedExpress…
    • View all Med Express Drugstore jobs - Quezon City jobs
    • Salary Search: Online Healthcare Professional salaries
    • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
    • American Express Travel and Concierge Experiences (TCE)…
    • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
    • Performs business support or technical work, using…
    • Use basic computer applications and call center platforms effectively including navigation between multiple systems while maintaining focus on the customer…
    • Handle inbound and outbound patient calls professionally and empathetically.
    • College graduate of any medical allied course (required).
    • Conduct patient follow-up and care management calls, including Chronic Care Management (CCM) calls when required.
    • Medical scribing or clinical documentation.
    • Minimum 2 years' experience in healthcare BPO, call center, or healthcare customer service.
    • Working healthcare knowledge of benefits, eligibility, and medical…
    • Handles customer inquiries or any non-medical concerns within various channels;
    • First to accept (receive) calls from patients and does proper triaging;
    • Should be currently taking inbound calls.
    • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
    • Minimum of 4 years of experience in customer service, contact center, healthcare, or a related environment.
    • Must be available to work varying shifts, including…
    • Our Customer Service/Care Advisors are the first point of contact of our clients worldwide (including brokers and medical providers).
    • A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider,…
    • Answer phone calls, assist patients with inquiries, and determine if tele-urgent appointments are necessary.
    • Respond to emails, deliver messages to clinicians…
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    • Knowledge of e-commerce, online marketing, sales, and call center operations.
    • Conduct outbound calls and SMS for follow-ups, reminders, promotions, and…
  • View similar jobs with this employer
    • Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US.
    • 1-2 years’ experience working in the medical field…
Online Healthcare Professional
Med Express Drugstore
Quezon City
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Job details

Pay information not provided
Quezon City

Full job description

Job Summary:
The Online Healthcare Professional is responsible for servicing the customers’ needs through the MedExpress hotline. The customers’ needs include order taking and processing, inquiries about their medication and management of customer complaints.

Job Qualifications:

  • Female / Male
  • Must be graduate of any 4 year course
  • Computer literate
  • Possesses good interpersonal and communication skills
  • Pleasing personality with excellent voice modulation
  • Exceptional communication and call handling skills
  • Flexible to changes and has a sense of urgency
  • Time Management Skills
  • Can work under pressure
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