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    • 2+ years in a healthcare call center, medical billing, or patient services role (preferred).
    • A specialty neurology practice looking for a dedicated call center…
    • View all NeoWork jobs - Philippines jobs - Call Center Representative jobs in Philippines
    • Salary Search: Call Center Representative, Healthcare (Patient Services) salaries in Philippines
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    • As a Part-Time Healthcare Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC.
    • Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference…
    • Maintain accurate call logs and documentation.
    • Handle calls from insurance companies regarding patients.
    • Familiarity with medical terminology and healthcare…
  • View similar jobs with this employer
    • Answer phone calls, assist patients with inquiries, and determine if tele-urgent appointments are necessary.
    • Respond to emails, deliver messages to clinicians…
    • Specialty Experience: Prior medical front-desk or administrative experience supporting a Rheumatology practice.
    • Status: Full-Time (40 Hours / Week).
    • Candidates must have prior call center experience and reside within 80km of our office.
    • Handle inbound and outbound calls professionally and efficiently.
    • Employment Type:* Full-Time | On-Site | Shifting Schedule | Paid Training.
    • Grow your career in healthcare support.*.
    • Provide timely and accurate information.
    • We are currently hiring Customer Service Representatives for a Healthcare Account to assist customers with healthcare-related inquiries.
    • We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns.
    • Handles customer inquiries or any non-medical concerns within various channels;
    • First to accept (receive) calls from patients and does proper triaging;
    • We are looking for Healthcare Customer Service Representatives to assist patients and clients with inquiries about services, claims, and insurance coverage.
    • Exceptional communication and call handling skills.
    • The Online Healthcare Professional is responsible for servicing the customers’ needs through the MedExpress…
    • Handle and respond to customer inquiries through inbound calls and email.
    • Provide excellent customer service through active listening, empathy, and effective…
    • Previous experience in benefits management or medical billing operations is a strong advantage!
    • Effective delivery of assigned duties including virtually…

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Call Center Representative, Healthcare (Patient Services)
NeoWork
·
4.5
Philippines
•
Remote
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team.

Core Responsibilities


  • Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions
  • Verify insurance coverage and process pre-authorization requests
  • Update patient records accurately in AdvancedMD
  • Escalate complex or sensitive cases to clinical or billing staff as needed
  • Maintain HIPAA-compliant handling of all patient information
  • Document call outcomes and follow-up actions consistently

Requirements
  • 2+ years in a healthcare call center, medical billing, or patient services role (preferred)
  • Working knowledge of AdvancedMD (preferred)
  • Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred)
  • Clear, professional phone communication skills
  • For the bilingual profile: fluent Spanish and English, spoken and written
  • Comfortable working US business hours (EST)
  • Reliable home office setup, stable internet connection

Benefits
  • Remote work setup
  • Competitive compensation
  • Paid Time Off and holidays
  • HMO coverage
  • Gym allowance
  • Extra holiday pay
  • Long-term career opportunities with a growing global team
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