Medical Call Center Agent jobs

This is a 100% remote position open to candidates anywhere in the Philippines.

About Assist Health

Assist Health is a USA based healthcare provider bringing access to affordable healthcare Nationwide. We operate 3 medical programs which are ColonoscopyAssist, RadiologyAssist and LaboratoryAssist. Our programs have helped thousands of patients receive access to affordable healthcare each month.

We are looking to hire energetic people to join our customer service teams, people who are eager to build a long-term career with us. All of our jobs are full time. We pay a highly competitive salary and offer provider paid time off and paid holidays.

Job Requirements:

• Provide exceptional customer service to our customers via phone.
• Schedule appointments with our medical providers
• Coordinate referrals with medical providers
• Attend weekly team meetings and coordinate with coworkers to improve processes
• Help customers navigate technical issues issues with our computer portals

Job Qualifications:

• 5 years of English voice experience
• 5 years of healthcare experience. Must be proficient at understanding diagnostic imaging orders and reports.
• Extensive phone experience with US customers
• Must have a college degree
• Excellent English communication skills, written and verbal
• Willing to work from home with a stable internet connection and windows computer
• Excellent computer skills. Must be able to help customers navigate technical issues

Work From Home Equipment Requirements :
All candidates should have the following equipment

• Windows computer with quad core processor and SSD drive (MAC not supported)
• Dual monitor setup
• Noise cancelling Headphones
• Webcam
• Hardwire internet connection 200mbps or greater

What we offer:

• Supportive and collaborative environment
• Paid time off, Paid Holiday and Annual Bonus
• Remote work environment to promote a healthy work-life balance
• Long term career with annual raises and promotions

Other:

• This is a work from home / remote position.
• Working hours for this position are : Monday to Friday 8am to 5pm US Central Standard Time
• Salary is PHP 35,000. Eligible for Annual raises and Annual bonus.

Keywords :
Remote, Work From Home, WFH, Radiology, Imaging, Healthcare, Virtual Assistant, HVA, Radiology, Appointment Scheduling, Call Center, Phone, Support, Customer Service.

Job Types: Full-time, Permanent

Pay: Php35,000.00 per month

Benefits:

• Paid training
• Work from home

Application Question(s):

• How many Years of Radiology Scheduling Experience do you have?

Work Location: Remote