Medical Call Center Agent jobs

Job Title: Call Center Agent for Cardiology office

Location: Remote (Columbia)
Job Types: Full-time, Part-time
Pay Range: 27,000COP - 40,000 COP
Bonus: If you sccucesfully score above average for your 3 month review; you will recieve a 800,000 COP.

Position Overview

We are a U.S.-based cardiology practice seeking an experienced Call Center Agent to support patients with appointment scheduling, rescheduling, message handling.

Important: You must be able to overlap with U.S. Pacific Time business hours and WISE account for compensation.

MUST have: Access to strong internet, quite space and updated computer.
MUST speak Spanish

The Remote Call Center Agent is responsible for managing high-volume inbound and outbound patientcommunications while delivering an exceptional patient experience. This role requires strong attentionto detail, efficiency, and the ability to follow structured workflows within a fast-paced medicalenvironment.

The ideal candidate is organized, accountable, and able to work independently while maintainingaccuracy and professionalism in all patient interactions.

Key Responsibilities

Patient Communication & Experience

• Answer inbound calls using proper greeting and closing protocols

• Provide clear, professional, and empathetic communication

• Handle patient concerns efficiently

• Maintain minimal to zero patient complaints

Scheduling & Accuracy

• Schedule appointments accurately (provider, location, time)

• Verify and update patient information

• Properly identify urgent vs routine requests

• Maintain minimal errors

Documentation & Follow-Up

• Document all interactions in ECW (hub/notes)

• Ensure notes are clear and complete

• Follow through on all assigned tasks

Workflow & System Management

• Follow THMG workflows consistently

• Navigate ECW efficiently

• Escalate issues appropriately

Productivity & Performance

• 50–70 calls/day by 3 months

• 70–90 calls/day by 6 months

• Manage time effectively

Ownership & Accountability

• Complete tasks fully

• Work independently

• Take responsibility for errors

Requirements

Experience

• Call center experience required (medical preferred)

• EMR experience preferred (ECW a plus)

Skills

• Strong attention to detail

• Excellent communication

• Ability to multitask and manage high volume

• Strong organizational skills

Technical

• Reliable internet

• Quiet workspace

• Ability to use multiple systems

Performance Expectations

• Accuracy & Attention to Detail

• Documentation & Follow Through

• Communication & Patient Experience

• Workflow Knowledge

• Accountability

• Productivity

Non-Negotiable Standards

• Incorrect handling of urgent vs routine requests

• Repeated scheduling errors

• Missing documentation

• Consistent patient complaints

• Failure to meet call volume expectations

Selection Process

Our selection process is simple and straightforward:

1. Resume Review
We evaluate relevant experience, including coding knowledge, cardiology exposure, and eClinicalWorks (eCW) use.

2. Assessment Test
Qualified applicants will complete a short, general (non-coding) skills assessment focused on attention to detail, comprehension, and work approach.

3. Interview & Practical Review
Candidates who perform best on the assessment and meet role requirements based on their resume will be invited to a live interview. During the interview, you will review de-identified outpatient cardiology documentation and share your assessment. Strong spoken and written English skills are essential.

Please note: only a selection of applicants will move on to the interview stage.

Benefits

• Paid training

Application Questions

• Do you have a current NBI?
• How many years of experience do you have working in ECW?
• Have you ever served as an EMR/EHR super user?
• Have you ever trained or onboarded new staff members?

Job Type: Full-time

Pay: Php27,000.00 - Php40,000.00 per hour

Benefits:

• Flexible schedule
• Paid training
• Work from home

Application Question(s):

• Do you have a current NBI?
• How many years of experience do you have working in ECW?
• Have you ever served as an EMR/EHR super user?
• Have you ever trained or onboarded new staff members?

Work Location: Remote