Medical Call Center Agent jobs

We are looking for a Patient Enrollment Specialist to support a healthcare program serving elderly patients.

Your main responsibility will be reaching out to potential patients, explaining the program clearly, helping interested patients complete enrollment and keeping their information updated in the CRM.

This is a high-volume calling role, so you should be comfortable speaking with patients throughout the day while remaining patient, professional and organized.

We are looking for the following specific requirements

• 2 to 3 years of experience in healthcare support, patient coordination, medical administration, virtual assistance or a related role
• Strong outbound calling experience and comfortable handling approximately 120 to 150 outbound calls per day
• Experience communicating with patients or customers by phone, email and SMS
• Familiarity with CRM systems for tracking communication, follow-ups and patient information
• Strong spoken and written English
• Good organization and multitasking skills
• Comfortable working with call targets and a high-volume workload
• HIPAA certification or willingness to obtain certification

Your responsibilities will include (but are not limited to):

• Make outbound calls to potential patients and introduce the Chronic Care Program
• Explain the program and answer basic patient questions
• Help interested patients complete the enrollment process
• Obtain required information and consent
• Record calls, patient information and follow-ups in the CRM
• Follow up with patients through phone, email or SMS when needed
• Maintain accurate and organized patient records
• Work toward daily and program enrollment targets
• Follow HIPAA requirements and patient privacy procedures
• Provide administrative support related to patient outreach and enrollment

This Position Is Perfect For You If You Are…

• Comfortable spending a large part of your day making outbound calls
• Patient and empathetic when speaking with elderly patients
• Confident communicating with different personalities
• Organized and good at keeping track of several follow-ups
• Proactive and able to work independently
• Comfortable working toward call and enrollment targets
• Professional, friendly and calm even during difficult conversations
• Quick to learn new systems and processes

Rate

$5.00 per hour

Pay: Php52,000.00 - Php54,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Work from home

Application Question(s):

• Are you comfortable making approximately 120 to 150 outbound calls per day?
• Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.)
• Are you comfortable using Hubstaff for time tracking? It’s required for all our VAs—just screenshots, no videos.
• Do you have a main and backup computer? This is strictly required as we conduct system checks.
• Do you have a main and backup internet? This is strictly required as we conduct system checks.

Experience:

• healthcare support, medical admin, or patient support: 1 year (Preferred)
• Outbound calling: 1 year (Preferred)
• patient enrollment or patient outreach : 1 year (Preferred)

Work Location: Remote