Medical Assistant Virtual jobs

About the Company

We are evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. The company solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.

About the Role

As a Support Associate, you will have a significant, lasting impact on customer experience. From helping clinicians provide care to assisting patients with any needs, you’ll be the front lines and face of Support. If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you!

What You’ll Do

• Triage or respond to Zendesk support tickets within SLA guidance
• Answer incoming calls from our clients, patients, and pharmacies
• Utilize and follow SOPs for consistent experiences
• Effectively escalate support requests per guidelines
• Work cross functionally with other teams when required to solve an issue
• First level technical troubleshooting

Who You Are

• 1+ years of customer support or related experience in a high-volume, fast-paced customer centric role
• Great people skills found in empathy, ability to build trust and patience
• Clear communication; excellent verbal and written skills
• Ability to adapt and move quickly, works well with change and ambiguity
• Experience working with cross functional team to drive improvement in all parts of the company
• Experience with ZenDesk a plus
• Experience in Health Care is a plus