Medical Account Bpo jobs in Ortigas

Job Summary:

The Patient Scheduling Representative is responsible for coordinating and scheduling patient appointments in accordance with healthcare provider requirements, patient preferences, and established service-level agreements. The role involves interacting with patients and healthcare facilities, maintaining accurate appointment records, and ensuring timely and efficient scheduling processes while adhering to patient privacy regulations and healthcare protocols.

Patient Appointment Scheduling

• Communicate appointment confirmations, reminders, and preparation instructions as applicable
• Schedule, reschedule, and cancel patient appointments based on provider availability and scheduling guidelines.
• Coordinate appointment dates and times with patients, clinics, hospitals, and healthcare providers.
• Verify appointment details, including patient information, provider availability, and required documentation.

Key responsibilities:

• Schedule, reschedule, and cancel patient appointments based on provider availability and scheduling guidelines.
• Coordinate appointment dates and times with patients, clinics, hospitals, and healthcare providers.
• Verify appointment details, including patient information, provider availability, and required documentation.
• Communicate appointment confirmations, reminders, and preparation instructions as applicable.

Patient and Provider Coordination

• Handle inbound and outbound calls, emails, or other communication channels related to appointment scheduling.
• Respond to patient inquiries regarding appointment availability, scheduling requirements, and next steps.
• Coordinate with hospital staff, physician offices, and internal teams to resolve scheduling conflicts.
• Escalate complex scheduling requests or urgent patient concerns to the appropriate healthcare personnel

Data Entry and Documentation

• Enter, update, and maintain accurate patient and appointment information in electronic health records (EHR), scheduling platforms, or client-specific systems.
• Verify patient demographics and other required information before processing scheduling requests.
• Document all scheduling activities and communications according to established procedures.

- Ensure data accuracy and completeness when transferring information between healthcare systems.

Compliance and Quality Assurance

• Protect confidential patient information and comply with applicable privacy requirements, including HIPAA where applicable.
• Follow client-specific scheduling protocols, standard operating procedures, and quality standards.
• Maintain accuracy, professionalism, and empathy when handling patient information.
• Participate in quality reviews, coaching sessions, and process improvement initiatives.

Performance and Productivity

• Meet established productivity, quality, attendance, schedule adherence, and service-level targets.
• Manage assigned workloads efficiently while maintaining accuracy and patient service quality.
• Identify recurring scheduling issues and recommend opportunities for process improvement.

Qualifications & Desired Skills:

• At least 1 year of experience in patient scheduling, medical administration, or healthcare BPO is required.
• Strong verbal and written English communication skills.
• Proficiency in computer applications, data entry, and navigating multiple systems.
• Strong attention to detail, organizational skills, and time management.
• Ability to handle confidential information responsibly.
• Willingness to work shifting schedules, including night shifts, weekends, or holidays, depending on client requirements

Pay: Php33,000.00 - Php35,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person