Manila Medical Services jobs in Manila

Location: Metro Manila, Philippines (NCR)
Work Arrangement: Remote Initially (Future Transition to On-Site)
Job Type: Full-Time
Compensation: USD $270 per week
Schedule: Weekdays, Pacific Time (PT), aligned with U.S. business hours.

About the Role

We are a growing U.S.-based law firm seeking a detail-oriented, organized, and proactive Medical Records Specialist to join our Legal Operations team.

In this role, you will be responsible for requesting, tracking, obtaining, and managing medical records needed to support active legal cases. You will communicate with U.S. healthcare providers, follow up on outstanding requests, and ensure accurate documentation throughout the records retrieval process.

We're looking for someone with strong English communication skills, excellent attention to detail, and the persistence to manage multiple requests efficiently.

Key Responsibilities

• Request medical, billing, radiology, pharmacy, and other relevant records from U.S. healthcare providers.
• Make outbound calls to hospitals, clinics, medical records departments, and retrieval vendors.
• Track outstanding requests, follow up on delays, and resolve routine documentation issues.
• Verify medical authorizations and ensure required documents are complete.
• Review received records for accuracy, completeness, and correct patient information.
• Maintain accurate request statuses, follow-up notes, and documentation in case management systems.
• Track records-related invoices, fees, and payments as needed.
• Coordinate with internal teams, clients, and healthcare providers.
• Handle confidential medical information in accordance with HIPAA and company policies.

Qualifications

• Excellent spoken and written English communication skills.
• Previous experience in medical records retrieval, healthcare administration, medical billing, or legal support.
• Experience communicating with U.S. healthcare providers or supporting U.S.-based clients is preferred.
• Strong organizational skills, attention to detail, and problem-solving abilities.
• Comfortable making frequent outbound calls and following up on outstanding requests.
• Familiarity with HIPAA, medical authorizations, or release-of-information procedures is an advantage.
• Experience using Filevine, Zoho, medical records portals, or similar systems is a plus.
• Ability to work full-time during U.S. business hours.
• Reliable internet connection and a quiet, professional workspace.

Experience supporting U.S. personal injury or mass tort cases is an advantage but not required.

Compensation & Work Arrangement

• Compensation: USD $270 per week (PHP equivalent varies depending on exchange rates).
• Work Setup: Fully remote initially.
• Location Requirement: Applicants must currently reside in Metro Manila (NCR).

While this position will initially be remote, it will transition to an office-based arrangement in Metro Manila once our office is established.

Applicants must be willing and able to work on-site in the future. Any changes to the work arrangement will be communicated in advance.

Application Requirements

As part of the application process, all applicants must submit a 60–90-second English voice recording covering:

• A brief introduction about yourself.
• Your relevant experience in medical records, healthcare administration, or legal support.
• Why you believe you're a good fit for the Medical Records Specialist position.

Please upload your recording to Google Drive, Vocaroo, or another recording platform and provide a shareable link in the application screening question.

Ensure the recording is accessible without requesting permission.

Why Join Us?

• Gain valuable experience supporting a U.S.-based legal team.
• Develop your skills in medical records retrieval and legal operations.
• Work with a collaborative and growing team.
• Build your career in the legal services industry.

How to Apply

If you're organized, detail-oriented, and enjoy coordinating with healthcare providers while supporting meaningful legal work, we'd love to hear from you!

Submit your updated resume and voice recording link through Indeed to apply.

Pay: Php16,000.00 per week

Benefits:

• Paid training
• Promotion to permanent employee
• Work from home

Application Question(s):

• This position is initially remote but will transition to an in-office arrangement in Metro Manila once our office is established. Are you willing and able to work on-site when required? (Yes/No)
• Please provide a shareable link to a 60–90-second English voice recording that includes: A brief introduction about yourself. Your relevant work experience. Why you believe you're a good fit for this position. You may use Google Drive, Vocaroo, or another recording platform. Please ensure the link is accessible without requesting permission.

Location:

• National Capital Region (Required)

Work Location: Remote