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    • Support users with account creation, login issues, and payment-related questions.
    • For Blended (Phone with Email/Chat).
    • TECHNICAL SUPPORT: 1 year (Required).
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Job Post Details

Technical Support Representative - Work From Home BPO - job post

INFINITY SUPPORT PHILIPPINES INC
1.6 out of 5 stars
Remote
From PHP 27,000 a month

Job details

Pay

  • From PHP 27,000 a month

Job type

  • Full-time

Full job description

WORK-SET UP:

  • Work-from-Home
  • Shifting schedule
  • For Blended (Phone with Email/Chat)

Role Overview: The Technical Support Engineer (Tier 1/Tier 2) provides technical and customer support for the company, offering both hardware and software solutions. This role focuses on assisting multi-family property managers, residents, and installers with basic troubleshooting, account setup, and general inquiries related to EV charging stations and associated software platforms.

Key Responsibilities:

Customer Interaction:

  • Respond to inbound calls, emails, and chat inquiries from multi-family property stakeholders and end-users.
  • Provide clear, professional, and empathetic communication to resolve issues promptly.

Technical Support:

  • Perform initial troubleshooting for EVSE hardware (charging stations) and software (mobile apps, web portals).
  • Guide customers through basic steps such as connectivity checks, account setup, and firmware updates.
  • Escalate complex technical issues to Tier 2 or engineering teams with detailed documentation.

Account & Billing Assistance:

  • Support users with account creation, login issues, and payment-related questions.
  • Verify and update customer information in CRM systems.

Knowledge Management:

  • Document common issues and resolutions in the knowledge base.
  • Provide feedback to improve FAQs and self-service resources.

Compliance & Quality:

  • Adhere to company policies, data privacy standards, and service-level agreements (SLAs).
  • Maintain high customer satisfaction scores through accurate and timely support.

Required Skills & Qualifications:

  • 2+ years in customer service or technical support (preferably in hardware/software environments).
  • Familiarity with EV charging or IoT devices is an advantage.

Technical Skills:

  • Basic understanding of networking (Wi-Fi, Ethernet), mobile apps, and web portals.
  • Ability to follow troubleshooting scripts and escalate appropriately.

Soft Skills:

  • Strong communication skills in English (written and verbal).
  • Problem-solving mindset and attention to detail.

Tools:

  • Experience with CRM systems, ticketing platforms, and remote support tools.

Job Type: Full-time

Pay: From Php27,000.00 per month

Benefits:

  • Paid training
  • Work from home

Application Question(s):

  • Where is your Work-from-home location?

Experience:

  • TECHNICAL SUPPORT: 1 year (Required)
  • BPO: 1 year (Required)

Work Location: Remote

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