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Job Post Details

Global Resource for Outsourced Workers, Inc. (GROW) logo

IT Support NOC Analyst (Fully Remote) - job post

Global Resource for Outsourced Workers, Inc. (GROW)
4.9 out of 5 stars
Remote
PHP 40,000 - PHP 50,000 a month

Job details

Pay

  • PHP 40,000 - PHP 50,000 a month

Job type

  • Full-time

Full job description

About GROW, Inc.

GROW, Inc. is a dual-licensed recruitment agency accredited by the Department of Migrant Workers (DMW) and the Department of Labor and Employment (DOLE), delivering both international placement and local recruitment solutions in the Philippines.

Established in 2002, we support organizations globally through end-to-end hiring services, including executive search, professional staffing, and volume recruitment across industries such as healthcare, IT, BPO, construction, hospitality, and many more.

With a strong focus on compliance, efficiency, and ethical recruitment, GROW connects businesses with high-caliber Filipino talent, locally and globally.

Job Qualifications:

  • Bachelor's Degree in Information Technology
  • 2 years of experience in end-user support ( handling Tier 1 - 2 issues )
  • At least 1 year of strong experience in Networking Fundamentals (Required)
  • MSP or multi-client experience
  • Can work independently and document clearly
  • Comfortable collaborating with global teams
  • Based in the Greater Manila Area (required for company equipment delivery).

Job Description:

End-User Support Tier 1–2 (Required)

-Remote Tier 1–2 support (OS, hardware, applications)

-Microsoft 365 administration (accounts, mail flow, permissions)

-Performance troubleshooting (CPU, RAM, disk, network latency)

-Structured root-cause troubleshooting

Strong Networking Fundamentals (Required)

-OSI model & TCP/IP (DNS, DHCP, subnetting)

-VLANs & firewall rule troubleshooting (NAT, ports, policies)

-Switch & wireless troubleshooting (SSID, authentication, PoE)

-ISP coordination during outages-Ability to determine LAN vs WAN vs DNS vs endpoint issues

-Hands-on exposure to Cisco Systems or Cisco Meraki environments(CCNA-level knowledge is preferred.)

Cloud & Security Exposure (Secondary)

-Microsoft 365 administration

-Experience with Microsoft Exchange and Microsoft Entra

-Phishing/SPAM investigation awareness

-Basic understanding of endpoint security

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Education:

  • Bachelor's (Required)

Experience:

  • end-user support ( handling Tier 1 - 2 issues ): 2 years (Required)
  • Networking Fundamentals: 1 year (Required)
  • Cisco/ Cisco routers: 1 year (Required)

Work Location: Remote

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