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    • We are looking for a French-Speaking Customer Service Representative to provide customer support for logistics and shipment-related concerns.
    • View all Freelancing Philippines jobs - Pasig jobs - Customer Service Representative jobs in Pasig
    • Salary Search: French Speaking CSR salaries in Pasig
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French Speaking CSR
Freelancing Philippines
·
4.4
Pasig
PHP 90,000 - PHP 120,000 a month
Permanent
Apply now

Job details

Here’s how the job details align with your profile.

Pay

PHP 90,000 - PHP 120,000 a month

Job type

Permanent

Full job description

We are looking for a French-Speaking Customer Service Representative to provide customer support for logistics and shipment-related concerns. The role will assist customers with shipment tracking, delivery schedules, documentation, delays, and other transportation and logistics inquiries.

The ideal candidate is fluent in French and English, customer-focused, organized, and capable of coordinating with multiple parties to ensure timely and accurate resolution of logistics concerns.

Key Responsibilities

  • Handle inbound and outbound customer inquiries through phone, email, and/or chat.
  • Provide professional support to French-speaking customers and partners.
  • Assist customers with shipment tracking, delivery schedules, ETAs, delays, and other logistics inquiries.
  • Monitor shipments and provide proactive updates regarding delivery status or potential disruptions.
  • Coordinate with carriers, drivers, warehouses, dispatch teams, and internal departments.
  • Support delivery scheduling and rescheduling requests.
  • Investigate and resolve concerns involving delayed, missing, damaged, or incorrectly delivered shipments.
  • Document customer interactions, shipment information, actions taken, and resolutions accurately.
  • Escalate urgent or complex logistics issues when necessary.
  • Maintain high standards of customer service while achieving required quality and productivity targets.

Qualifications

  • Fluent or highly proficient in French, both written and spoken.
  • Good to excellent English communication skills.
  • Previous experience in Customer Service, BPO, Logistics, Freight, Transportation, Supply Chain, or a related field is preferred.
  • Experience supporting international customers is an advantage.
  • Strong communication, problem-solving, and coordination skills.
  • Ability to multitask and manage time-sensitive customer and shipment concerns.
  • Comfortable using CRM, shipment tracking, and other computer-based systems.
  • Willing to work shifting schedules, weekends, or holidays depending on operational requirements.

Pay: Php90,000.00 - Php120,000.00 per month

Work Location: In person

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