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Job Post Details

Front Desk Officer - job post

Cura Property Management Corp
Dagupan 2400 P01
PHP 13,500 - PHP 15,000 a month

Job details

Pay

  • PHP 13,500 - PHP 15,000 a month

Job type

  • Full-time

Location

Dagupan 2400 P01

Full job description

The Front Desk Officer serves as the primary point of contact for unit owners, tenants, and daily rental guests. This role ensures smooth check-in/check-out processes, provides excellent customer service, coordinates with housekeeping and security teams, and upholds condominium policies for a safe and well-managed environment.

KEY RESPONSIBILITIES
1. Guest & Tenant Services

  • Welcome and assist unit owners, long-term tenants, and daily rental guests upon arrival.
  • Manage check-in procedures following condotel standards.
  • Verify booking details and identification.
  • Provide building information (amenities, house rules, operational hours).
  • Address inquiries, requests, and concerns promptly and professionally.
  • Handle complaints and escalate to management when necessary.
  • 2. Reservations & Booking Coordination
  • Record daily rental reservations and update the booking calendar.
  • Maintain communication channels (calls, SMS, email, booking platforms).

3. Administrative & Documentation Duties4. Coordination with Housekeeping & Security5. Compliance & Policy Enforcement

  • Maintain guest logs, incident reports, visitor forms, and entry passes.
  • Monitor issuance of keycards, access cards, and ensure proper retrieval.
  • Prepare daily activity and occupancy reports.
  • Update cleaning schedules and monitor unit readiness.
  • Coordinate with security for guest access, deliveries, and emergency situations.
  • Report defective amenities or maintenance concerns to the maintenance team.
  • Implement condominium policies, daily rental guidelines, and safety protocols.
  • Enforce guest registration, maximum occupancy rules, and noise control measures.
  • Assist in emergency response procedures (fire, medical, building emergencies).
  • Protect confidentiality of guest information per Data Privacy guidelines.

QUALIFICATIONS

Bachelor’s degree or college level (Hospitality, Tourism, Business, or related field preferred).

  • Experience in hotel front desk, condotel operations, or property management is an advantage.
  • Strong customer service, communication, and conflict-resolution skills.
  • Proficient in MS Office and basic reservation systems.
  • Neat appearance and professional demeanor.
  • Can work under pressure and handle shift schedules.

KEY COMPETENCIES

  • Customer Orientation
  • Attention to Detail
  • Problem-Solving Ability
  • Time Management
  • Multitasking
  • Team Coordination
  • Integrity and Confidentiality

Job Type: Full-time

Pay: Php13,500.00 - Php15,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided
  • Transportation service provided

Work Location: In person

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