Japan, No Experience jobs in POEA

Job Title: L1 Helpdesk Support Specialist (Permanent Remote)

Employment Type: Independent Contractor; Exclusive Employement, 40-hours per week
Schedule: Full-time, Eastern U.S. business hours
Compensation: $1,200–$2,000 USD/month

About the Role

We’re looking for a customer-focused L1 Helpdesk Support Specialist to join a growing IT support team.

This is an excellent opportunity for someone with solid hands-on technical support experience who enjoys troubleshooting, helping end users, and learning new technologies.

This is not a purely entry-level or ticket-routing role. We’re looking for someone who can independently investigate common technical issues, troubleshoot methodically, communicate clearly with users, and provide well-documented escalations when needed.

What You’ll Do

• Provide Level 1 technical support to end users via phone, chat, and ticketing systems.
• Troubleshoot Windows, Mac, software, hardware, and connectivity issues.
• Support users with Microsoft 365, Google Workspace, accounts, passwords, and access requests.
• Perform basic networking and connectivity troubleshooting.
• Manage and update support tickets, ensuring timely follow-up and resolution.
• Investigate issues thoroughly before escalating to higher-level support.
• Support printers, endpoints, and other common end-user technology.
• Document troubleshooting steps and contribute to the team knowledge base.
• Assist with smaller technical projects and IT improvement initiatives as needed.

What We're Looking For

• Experience in Helpdesk, Service Desk, Desktop Support, or Technical Support.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows environments and end users.
• Familiarity with Microsoft 365 and/or Google Workspace.
• Basic understanding of networking concepts and troubleshooting tools such as ping and traceroute.
• Ability to identify whether an issue is related to the endpoint, network, internet connection, or application.
• Experience using a ticketing system.
• Strong written and verbal communication skills.
• A genuine customer-service mindset with strong ownership and follow-through.
• Ability to work independently while knowing when to escalate.

Nice to Have

• Experience working for an MSP or supporting multiple client environments.
• Experience with RMM tools such as NinjaOne or similar platforms.
• Familiarity with Active Directory, Fortinet/FortiGate, UniFi, Meraki, or Cambium.
• Experience supporting Mac devices or endpoint security tools.
• Basic PowerShell or scripting knowledge.

Our Technology Environment

You'll have the opportunity to work with a variety of technologies, including:

Microsoft 365, Google Workspace, Windows, Mac, NinjaOne, Zendesk, Fortinet, UniFi, Cambium, Cisco Meraki, Bitdefender, and other cloud, networking, security, and backup tools.

You don't need experience with every tool—we value strong technical fundamentals, curiosity, and the ability to learn.

Why Join Us?

This role offers the opportunity to build your technical skills while working with a diverse range of technologies and customer environments. Strong performers will have opportunities to take on more complex responsibilities and grow into advanced technical support roles over time.

If you're a strong troubleshooter who enjoys helping people and wants to continue growing your IT career, we'd love to hear from you.

Job Type: Full-time

Pay: Php85,000.00 - Php115,000.00 per month

Benefits:

• Work from home

Application Question(s):

• This is an independent contractor role, and we do not offer benefits. Are you comfortable with this employment arrangement?
• On a scale of 1–5 (5 being highest), how would you rate your written English communication skills?
• As strong communication skills are important for this role, we'd like you to record a quick 1-minute audio clip via Vocaroo (https://vocaroo.com/). You can talk about anything you'd like, such as your favorite food, a recent trip, or a movie you enjoyed. Please keep it natural and conversational: no need to use a script or AI. We'd simply like to hear your authentic communication style. Once done, please share the Vocaroo link with us so we can proceed.
• Have you reviewed the job requirements, work arrangement (shift schedule, contract type, and compensation), and job description, and are these aligned with your expectations?
• This is a priority role and we’re actively scheduling qualified candidates. Are you available to receive & attend interview invites between 12:00 MN - 3:00 AM Manila Time?
• What ticketing systems, RMM tools, or remote support platforms have you used? Please briefly describe how you used them in your day-to-day work.
• Have you worked in an MSP or supported multiple clients or IT environments? If yes, briefly describe your experience.
• Please state your expected monthly net income in USD.
• Are you available and comfortable to work full time during U.S. business hours (fixed night shift)?
• Briefly describe your experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support. How many years of experience do you have, and what types of users or environments have you supported?
• Which technologies have you supported or worked with (e.g., Active Directory, Fortinet/FortiGate, UniFi, Meraki, endpoint security, backups, PowerShell, Mac)? Please briefly describe your level of exposure.
• What experience do you have supporting Microsoft 365 and/or Google Workspace? Please briefly describe the types of issues or tasks you have handled.
• Describe your experience troubleshooting basic network or connectivity issues. What steps or tools (e.g., ping, traceroute, DNS checks) do you typically use?
• When you encounter an issue you cannot immediately resolve, what steps do you take before escalating it to another support level?

Experience:

• Help desk: 3 years (Required)

Work Location: Remote