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    • Coordinate with Outbound Marketer about walk-in interest from school visits or events.
    • Handle all inbound inquiries via Facebook Messenger, email, SMS, and…
    • Coordinate with influencers for campaigns, from initial inquiry to execution.
    • Assist the team during shoots or events, ensuring smooth on-ground…
    • Collect contact information of interested students and parents from outreach visits and events.
    • Identify and map target high schools and barangay community…
    • Ability to work independently in a remote setup.
    • High attention to detail and strong accuracy in work.
    • The intern will play a key role in ensuring smooth…
    • Post videos and track basic performance weekly (views, likes, clicks).
    • $20–$80 per month for light weekly tasks.
    • Bonuses available for consistency and quality.
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    • Ability to work collaboratively with senior developers.
    • Contribute to code reviews and implement feedback from senior developers to improve code quality.
    • Assist in coordinating with internal teams on PR and influencer marketing campaigns.
    • Support the Accounts team in preparing reports, presentations, and…
    • Available for at least 400 hours (we work with school scope, if need).
    • If you're a student ready to bridge the gap between classroom theory and professional…
    • As a Marketing & Client Relations Intern, you'll gain hands-on experience supporting marketing campaigns, managing social media initiatives, conducting market…
    • Potential for full-time employment upon successful completion of the internship.
    • Are you available to work during the morning shift (9:00 am to 6:00 pm)?
    • Can work with tight deadlines and schedules.
    • The Project Management Intern is responsible for assisting the Lead Project Manager with day-to-day operations and…
    • Mentorship from experienced marketing and project management professionals.
    • The successful candidate will work closely with the Head of Marketing and Senior…
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    • Hands-on Training from Experienced Seniors.
    • This is a fantastic opportunity for students or recent graduates, especially those with a Business Management…
    • (Tasks vary depending on the internship track).
    • Interns will be part of offshore support teams based in Alabang, assisting in day-to-day operations and…
    • Amenable to a hybrid work setup.
    • Currently enrolled in a related course (Marketing, Communications, Multimedia Arts, Business, or any related field).

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Job Post Details

Customer Support Intern - job post

SparkEd Learning
Work from Home
PHP 300 - PHP 400 a day

Job details

Pay

  • PHP 300 - PHP 400 a day

Job type

  • Part-time
  • OJT (On the job training)
  • Temporary
  • Fresh graduate

Shift and schedule

  • Flextime

Location

Work from Home

Full job description

Inquiry Management

  • Handle all inbound inquiries via Facebook Messenger, email, SMS, and Viber within a 2-hour response time during business hours.
  • Answer questions about Iskolarium products (mock exams, flashcards, reviewer books), pricing, and availability.
  • Assist prospects in understanding the SPARK Program UPCAT Review schedule, inclusions, and fees.
  • Escalate complex product, billing, or technical issues to the appropriate team member.

Enrollment & Sales Support

  • Guide prospects through the enrollment process step by step (registration form -> payment confirmation).
  • Follow up with leads who have expressed interest but have not yet enrolled (warm lead nurturing).
  • Verify payment confirmations and coordinate with finance/admin for enrollment records.
  • Issue official receipts or acknowledgment messages upon successful enrollment.

Order Fulfillment

  • Coordinate with logistics/courier for physical product orders (flashcard decks, reviewer books).
  • Track shipment status and proactively update customers on delivery timelines.
  • Manage returns, replacements, or refund requests in accordance with SparkEd's return policy.

Student & Parent Relations

  • Attend to student/parent concerns regarding class schedules, teachers, and program content.
  • Send reminders and advisories about upcoming class sessions, mock exams, or events.
  • Gather and record student feedback and satisfaction scores after each program module.

Documentation & Reporting

  • Maintain a daily log of all inquiries, issues, and resolutions in a tracking sheet.
  • Prepare a weekly summary of inquiry volume, common questions, and unresolved concerns.
  • Flag recurring issues to management for process improvement.
  • Update FAQs and customer-facing scripts based on new promos or product updates.

Coordination

  • Relay enrollment and inquiry trends to Digital Marketer to inform ad targeting.
  • Coordinate with Outbound Marketer about walk-in interest from school visits or events.
  • Attend weekly team briefings; align on active promotions and scripts.

Pay: Php300.00 - Php400.00 per day

Benefits:

  • Company events
  • Discounted lunch
  • Flexible schedule
  • Flextime
  • Opportunities for promotion
  • Work from home

Work Location: Remote

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