100% Remote – Working from home
1 year contract – possibility of being renewed into permanent role
3 months probation
Urgent/Immediate: This position requires someone to work a 3-day shift each week
Friday – Sunday Shift:
– Friday: 10:00am to 8:00pm EST– Saturday: 10:00am to 8:00pm EST– Sunday: 10:00am to 8:00pm EST
Yearly Performance Review

About Us:

The Write Direction is a professional and technical writing company that serves many clients across different industries. We have an exciting opportunity to assist with the hiring needs of another company that we are working in partnership with. The company is immediately looking for a Social Media Content Creator to join their growing team. You may find the list of responsibilities below.

If you are interested in this role, and would love to apply, please contact us through Indeed. Once your message is received, we will provide you with the link to the application. The application will direct you to our partner’s website.

Please keep in mind, although we will be screening applicants, our Partnering company will make the final decision on the successful candidate/candidates.

THE ROLE:

Do you love writing emails? Are you a great leader and love team engagement? Do you love figuring out the puzzle of written communication from English as a Second Language (ESL/ELL) speakers? Do you believe in a zero-inbox strategy and love handling emails? Would you love managing work and communications between our customers and our really cool team of writers? That too, all from the comfort of your own home? Are you ready for a challenge, and interested in making an impact? If you answered YES, then this might be the job for you!

The role of the Remote Administrative Operations Manager will be to effectively manage the relationships between customers and writers at a superior level of customer service and quality. In turn, resulting in higher retention levels for both our customers and writers.

Please apply using the application form to find out if you are “The One” we are looking for.

RESPONSIBILITIES:

Loves to manage emails, messages, and communications with efficiency and professionalism.
Loves to work with urgency while maintaining accuracy and attention to detail.
Loves to complete data entry, reporting, and administrative tasks quickly and accurately.
Loves to work independently while also being a collaborative and supportive team player.
Loves to keep inboxes organized, responsive, and free of unanswered items.
Loves to provide exceptional customer service through phone, email, and live chat support.
Loves to communicate clearly and act as a liaison between clients, team members, and stakeholders.
Loves to keep projects on track and ensure deadlines are met without compromise.
Loves to coordinate multiple priorities, projects, and moving pieces in a fast-paced environment.
Loves to assign work based on team members’ strengths, expertise, and availability.
Loves to review work for quality and ensure client instructions are followed accurately.
Loves to take discovery calls with prospective clients to understand their needs and recommend solutions.
Loves to prepare proposals, quotes, and clear next steps for clients.
Loves to track KPIs, analyze performance, and prepare reports that support business decisions.
Loves to collaborate on special projects and contribute ideas that improve operations.
Loves to take ownership of tasks and follow through until a successful resolution is reached.
Loves to know when to escalate urgent or sensitive matters while maintaining accountability.
Loves to build strong client relationships by providing thoughtful, proactive support.
Loves to stay organized and keep projects, tasks, and workflows running smoothly.
Loves to improve processes and create SOPs, templates, guidelines, and internal documentation.
Loves to support both front-end customer service and back-end operational functions.
Loves to bring structure, accountability, and calm to a busy and growing business.
Loves to problem-solve, think critically, and find solutions when challenges arise.
Loves to lead during their shift and help keep the team focused, productive, and successful.
Loves to take initiative on new projects, creative ideas, and opportunities that help the company grow.

QUALIFICATIONS / WHAT WE LOOK FOR IN OUR EMPLOYEES:

Minimum of 1-3 years of administrative experience in an office or remote working environment
Minimum of 1 year experience working the night shift or weekend shift (experience with both is an asset)
Minimum of 1-3 years of administrative/receptionist experience in an office
Minimum 6 months of experience working remotely (home office)
Minimum BA Degree/Diploma (Business/Administrative/Communications Preferred)
Works with a high-level of efficiency and able to multitask with different platforms
Typing speed above 70 words per minute
Able to perform basic math calculations such as addition, multiplication, subtraction to lock down sales
Has experience with data entry in a fast and efficient work environment
High-degree of organization and planning skills
Highly committed to a strong level of attention to detail
Excellent email writing skills; clearly being able to articulate issues between writers and clients, and writing concise emails with clarity
Highly empathetic and understanding of customer and writer demands/nature
Strong intuitiveness leading to good decision-making skills
Strong mediation skills between writers and clients
Bridge builders between writers, clients, and staff
Highly calm when under pressure during stressful and busy seasons
Excellent sales track record and lock down experience
Develops high level of satisfaction in locking down a deal from start to finish
Works hard towards maintaining client relationships for both small/large projects – regardless of project duration (short term/long term)
Professional writing and speaking must be a core value

To Apply:

If you are interested in this role, and would love to apply, please contact us through Indeed. Once your message is received, we will provide you with the link to the application.

Job Types: Full-time, Contract, Permanent

Pay: From Php430.00 per hour

Benefits:

Paid training
Work from home

Education:

Bachelor's (Preferred)

Experience:

Administrative experience: 1 year (Required)
Management: 1 year (Preferred)

Work Location: Remote

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