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    • The Level 1 Service Desk Analyst serves as the first point of contact for customers requiring technical assistance and support.
    • View all ULAP Networks Inc jobs - Madrigal Business Park jobs
    • Salary Search: Service Desk Analyst salaries in Madrigal Business Park
    • Interns will be part of offshore support teams based in Alabang, assisting in day-to-day operations and gaining hands-on experience in an international…
    • Prepare treatment rooms, dental instruments, and materials before each procedure.
    • Assist the dentist during examinations, treatments, and dental surgeries.
    • The Personal Assistant cum Project Coordinator will provide comprehensive support to management particularly to the Chief People Officer by coordinating…
    • MUST BE WILLING TO ASSIGN IN ALABANG.
    • GOOD COMMUNICATION SKILLS, AND WRITTEN.
    • Education: Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
    • Experience: 3 years of working experience in human…
    • A bachelor's degree graduate.
    • With experience in logistics support..
    • Willing to work on a Night Shift Schedule.
    • Follow up clients experience in respective clinics/shops.
    • Handle complaints from end to end.
    • Finalizing the refunds of the clients.
    • You'll manage payroll, government remittances (SSS, PhilHealth, Pag-IBIG, BIR), employee benefits, engagement activities, and day-to-day HR functions — all with…
    • Deliver and pick up documents, parcels, and other company items promptly and securely.
    • Process company transactions with government agencies, banks, utility…
    • Bachelor’s/College Degree in any accounting related course.
    • Minimum of 1-2 years of accounts receivable or general accounting experience.
    • To take charge of all compliance matters of CGBP and other institutions in a timely manner as she may be assigned including application and updating of business…
    • We are looking for an Account Coordinator who will be responsible for ensuring seamless work order coordination and communication, driving efficiency and…
    • ✔ Manage schedules, appointments, meetings and travel arrangements of executives.
    • ✔ Prepare reports, presentations, correspondence and other business documents.
    • As a Finance Intern, you will gain hands-on experience and develop your skills in financial operations.
    • Currently pursuing a degree in Finance, Accounting,…

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Job Post Details

Service Desk Analyst - job post

ULAP Networks Inc
Madrigal Business Park
PHP 40,000 - PHP 45,000 a month

Job details

Pay

  • PHP 40,000 - PHP 45,000 a month

Job type

  • Full-time

Location

Madrigal Business Park

Full job description

Job description:

The Level 1 Service Desk Analyst serves as the first point of contact for customers requiring technical assistance and support. The role is responsible for receiving, logging, troubleshooting, tracking, and coordinating customer-reported issues through phone calls, emails, and ticketing systems while ensuring timely communication and excellent customer experience. The Service Desk Analyst performs initial diagnosis and basic troubleshooting before escalating complex issues to Level 2 Engineers when necessary.

Customer Support and Ticket Handling

  • Serves as the first line of contact for customers via phone, email, and ticketing system.
  • Responds to customer inquiries and technical issues in a professional and timely manner.
  • Logs, categorizes, and prioritizes incidents and service requests accurately.
  • Gathers complete and relevant information related to reported issues, including: Call logs, Error screenshots, User Impact ,Time of Occurrence, Steps to replicate the issue and maintain clear and accurate ticket documentation.

Troubleshooting and Escalation

  • Performs initial assessment and basic troubleshooting of reported issues.
  • Resolves common or straightforward incidents within agreed procedures.
  • Escalates unresolved or complex technical issues to Level 2 Engineers with complete supporting details.
  • Coordinates with internal teams for issue follow-up and resolution updates.

Monitoring and Tracking

  • Monitors open tickets and ensure regular follow-up until closure.
  • Tracks issue progress and maintain updated status in the ticketing system.
  • Ensures customers receive timely updates regarding their concerns.
  • Helps identify recurring issues and escalate trends to management when necessary.

Customer Experience

  • Provides professional, courteous, and customer-focused support.
  • Manages customer expectations during incidents and service interruptions.
  • Ensures adherence to service level agreements (SLAs) and internal processes.

Work Location: Madrigal Business Park

Pay: Php40,000.00 - Php45,000.00 per month

Work Location: In person

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