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Job Post Details

Level 2 IT Support - Remote - job post

IT on Demand Inc
Remote
From PHP 165 an hour

Job details

Pay

  • From PHP 165 an hour

Job type

  • Part-time

Full job description

We are a small MSP that focuses on high end residential networks and IT for small businesses. We are looking for someone who is eager help us grow and wants to expand their knowledge and troubleshooting skills. This individual will help us tackle level 1-2 support tickets, monitor our sites, and write/update documentation.

This job is remote. You just need to be available to answer calls and work at a desk. You will be provided with a desk phone and a work computer.

Expected Technical Skills (it's ok if you don't know these all, you're here to learn and grow):

  • Google-Fu, we will watch how you search for answers on the internet
  • Microsoft 365 Understanding including Teams, OneDrive, Exchange Online, etc.
  • Printers, Scanners, 3rd party peripheral installations
  • Understand Remote and Site to Site VPNs
  • Application and Software Installation and Updates
  • Basic Networking: IP Address, Gateways/Subnets, WiFi Channels, Port Forwarding

There will be a weekly meeting to go over any outstanding tickets or questions.

Expected Personal Skills:

  • Must be able to answer phone calls and emails professionally
  • Put proper details in tickets for review before they get closed out by management.
  • Answer phone calls and articulate well
  • Be patient and understanding of client frustrations. Professional customer service is expected.
  • Be proactive. There is always something to do. If there are no tickets, there is documentation. If it's not documentation, there is always studying and expanding your skillset :).

Desired Technical Skills (not required):

  • Use of a ticketing system like Connectwise, FreshDesk, Halo, etc
  • Networking or WiFi knowledge
  • Scripting or APIs

Perks:

  • We are always eager to help people expand on their technology skills. If you are willing to learn, we are willing to teach. There will be many opportunities to work with different technologies, and we also encourage certifications and training. We have Pluralsight and CBTNuggets subscriptions you can use to expand your skills. We will pay for certification exams.
  • Very flexible in our scheduling and timing. Your personal time is important to you, and we understand that.
  • Many different avenues to grow in different parts of IT. We tackle security, wireless, cloud, Microsoft 365, scripting, monitoring with SNMP and APIs, phone systems, and more.

Job Type: Part-time

Pay: From Php165.00 per hour

Experience:

  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: Remote

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