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    • Change system settings via control panels or system preferences.
    • Navigate common user interface elements, including opening and closing windows, navigation of…
    • View all 888 Philippines Software Development jobs - Makati jobs - IT Support jobs in Makati
    • Salary Search: IT Service Desk - WFH salaries in Makati
    • Key job results include proper network distribution, appropriate information and instructions provided to users, confidentiality of accessed data.
    • Type: Full-time independent contractor.
    • There's no daily task list handed to you.
    • Follows through without reminders and closes the loop with the person who…
    • Leads day-to-day IT operations, enforces IT policies, supervises technical teams, ensures uptime, documentation accuracy, data privacy compliance, and timely…
    • The IT Support Specialist will provide L1 and L2 technical support across the organisation, serving as the first point of contact for IT-related issues and…
    • Highly competitive salary – paid weekly!
    • Additional HMO dependents added each year of service.
    • 20 vacation days per year; 7 sick days.
    • The IT Service Desk Manager (Desktop/Laptop Support) is responsible for overseeing operational Business Technology / Information Technology support across the…
    • Triage, record, and maintain incidents/requests information to aid current and future resolutions.
    • Resolve incidents/fulfill requests at first contact.
    • Manage day-to-day IT operations by ensuring the prompt resolution of hardware, software, network, and system issues while consistently meeting service level…
    • With at least 3 years of professional experience equivalent to information technology Supervisor/ Manager.
    • Must have advanced concept in computer hardware and…
    • Responsibilities for firs-level IT support to stores, covering POS, devices, connectivity, and delivery applications.
    • TechnologyAdvice is looking for a resourceful and experienced Senior IT Support Engineer to provide hands-on technology support and IT operations coverage for…
  • View similar jobs with this employer
    • Previous experience in analyzing requirements using techniques such as use cases & scenarios, user stories, business rule analysis, process diagrams, and data…
    • Responsible for maintaining IT systems, supporting users, and ensuring the reliability, security, and efficiency of company technology infrastructure.
    • The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel.

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Job Post Details

IT Service Desk - WFH
888 Philippines Software Development
Makati
•
Remote
Apply on company site

Job details

Pay information not provided
Remote in Makati

Full job description

Job Duties
Responsibilities
  • Change system settings via control panels or system preferences
  • Take phone contacts and answer emails simultaneously
  • Navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
  • Use remote software to control desktop to complete troubleshooting and fix issues.
  • Fix frozen Office desktop software.
  • Launch Outlook in Safe Mode.
  • Fix add-ins that crash.
  • Delete and create new Outlook profiles.
  • Use SFC Scan to clean Windows OS system.
  • Test the IP address.
  • Install or remove printer driver.
  • Troubleshoot various print quality issues.
  • Clear cache, import bookmarks, update client software and testing issues in multiple clients.
  • Test wired and wireless connectivity, including cabling failures
  • Add and remove mapped drives.
  • Troubleshoot OneDrive issues, including user log-in knowledge and connectivity issues.
  • Solve OneDrive freezing or not loading.
  • Install and uninstall OneDrive client on desktop.
  • Troubleshoot video and audio issues and client not loading.
  • Install and uninstall Microsoft Teams application on desktop
  • Reset or set passwords in Active Directory.
  • Troubleshoot issues with BitLocker.
Qualifications and Requirements
  • Must have at least three (3) years of experience in IT Help Desk experience required.
  • Previous experience with remote control software is mandatory.
  • Sound analytic and cognitive ability to troubleshoot technical problems.
  • Can work independently and communicate in English well.
  • Skill must haves:
    • Knowledge of Outlook/Office 365 troubleshooting
    • Knowledge of Microsoft OneDrive troubleshooting
    • Knowledge of Microsoft Teams troubleshooting
    • With strong foundation of Microsoft Office applications (Word, Excel, Power Point, OneDrive, MS Teams and Outlook)
    • Active Directory
    • Remote Software
    • BitLocker troubleshooting
    • Knowledge of Ping command and its use
    • Windows Operating System
    • SFC Scan
    • Printer install and troubleshooting
    • IP Address Familiarity
    • IP config /renew and /release
    • VPN
    • Internet/Network troubleshooting
    • Can differentiate patch cable and cross over
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