IT jobs in Calabarzon

The Junior IT Support provides first-level technical support and security monitoring at the Lipa, Batangas SOC site. The role keeps end-user systems running, watches security alerts, and escalates incidents promptly, in line with company policy and customer requirements.

Duties and Responsibilities

IT Support (Level 1)

• Respond to user requests and incidents through the ticketing system; log, update and close tickets within SLA
• Troubleshoot desktops, laptops, printers, peripherals, and basic network connectivity
• Set up workstations, install approved software, and apply patches and updates
• Create, disable and reset user accounts in Active Directory and Microsoft 365 per approved requests
• Maintain the IT asset inventory, including issuance, transfer and return of equipment

SOC Monitoring (Tier 1)

• Monitor SIEM, endpoint protection, and network dashboards during assigned shifts
• Perform initial triage of alerts and identify false positives using runbooks
• Escalate suspected security incidents to the SOC Lead or CISO following the

incident response procedure

• Record alerts, actions taken and outcomes in the incident log
• Prepare shift handover notes and daily monitoring reports

Site and Compliance Support

• Check server room, network equipment, UPS, and CCTV status during site rounds
• Enforce physical and logical access controls at the site
• Support evidence gathering for internal audits and VAPT
• Follow IT security policies, change management and data privacy rules (RA 10173)
• Perform other related tasks assigned by the IT Manager or CISO

Qualifications:

Education and Experience

• Graduate of BS Information Technology, Computer Science, Computer Engineering,

or a related course

• 0–1 year in IT helpdesk, desktop support, or technical support; fresh graduates are welcome
• OJT or internship in IT operations, networking, or security is an advantage

Technical Skills

• Troubleshooting Windows 10/11, basic hardware, and peripherals
• Basic networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and cabling
• Familiarity with Microsoft 365, Active Directory, and user account management
• Basic Linux command-line knowledge
• Security fundamentals: phishing, malware, password hygiene, least privilege
• Exposure to ticketing systems (e.g., OTOBO) and SIEM tools (e.g., Wazuh) is a plus

Certifications (preferred, not required)

• CompTIA A+, Network+, or Security+
• Cisco CCNA or CCST
• Microsoft 365 Fundamentals (MS-900)

Soft Skills

• Clear written and verbal communication in English and Filipino
• Accurate documentation of tickets, incident logs, and handovers
• Follows procedures strictly and escalates promptly
• Calm under pressure and eager to learn

Work Arrangement and Assignment

• Assigned on-site at the Lipa, Batangas site
• Rotating shifts, including nights, weekends, and holidays, for 24/7 SOC coverage
• May be required to report to the Makati office for onboarding, training, or as business needs require
• Must sign and uphold confidentiality, acceptable-use, and data privacy agreements

Pay: Php20,000.00 - Php30,000.00 per month

Work Location: In person