IT Technical Support jobs in Manila

Key Duties and Responsibilities

Network and Systems Administration

• Monitor, maintain, and troubleshoot the Company’s local area network (LAN), internet connectivity, wireless networks, private cloud infrastructure and related systems.
• Ensure the stability, performance, security, availability, and privacy of the Company’s networks, private cloud environment, servers, and computer systems.
• Perform regular system checks, updates, patches, backups, and software maintenance for on-premises and private cloud environments.
• Assist in implementing and enforcing IT security measures, access controls, antivirus protection, and data protection protocols.
• Coordinate with third-party IT providers, internet service providers, and system administrators when necessary.

Technical Support and Troubleshooting

• Provide technical support and assistance to employees regarding hardware, software, printers, CCTV systems, internet connectivity, and other IT-related concerns.
• Diagnose and resolve hardware, software, network, and peripheral equipment issues.
• Respond to technical concerns through on-site visits, phone calls, remote access tools, chat support, and email.
• Escalate unresolved issues to appropriate vendors or external technical providers when necessary.
• Maintain professionalism and responsiveness in handling user concerns.

Hardware and Software Maintenance

• Install, configure, upgrade, and maintain desktops, laptops, printers, CCTV systems, routers, switches, and other IT equipment.
• Install and maintain operating systems, productivity software, antivirus software, and business applications.
• Conduct preventive maintenance and routine inspections of IT equipment and peripheral devices.
• Maintain records and inventory of IT assets, repairs, maintenance schedules, software licenses, and equipment status.

Data Backup and Security

• Perform regular data backup procedures and restoration testing.
• Ensure proper storage and protection of Company data and confidential information.
• Assist in monitoring system vulnerabilities, unauthorized access attempts, and potential cybersecurity risks.
• Ensure compliance with Company policies relating to information security and confidentiality.

User Training and Support

• Provide orientation and guidance to employees regarding the proper use of software applications, systems, and computer equipment.
• Assist users in adapting to newly implemented software or technologies.
• Prepare basic user guides or technical documentation when necessary.

Operational and Administrative Support

• Prepare accomplishment reports, maintenance logs, and technical service reports.
• Document all troubleshooting activities, repairs, and technical recommendations.
• Support Company projects involving IT infrastructure improvements, system upgrades, and technology implementation.
• Be available for occasional after-hours, weekend, or emergency technical support when operationally necessary.

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Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or any related field.
• At least one (1) to three (3) years of relevant experience in IT support, systems administration, or technical support.

Strong knowledge of:

• Computer hardware and software troubleshooting
• Networking fundamentals (LAN/WAN/Wi-Fi)
• CCTV systems and surveillance equipment
• Windows operating systems and common office applications
• Routers, switches, printers, and peripheral devices
• Data backup and restoration procedures
• IT security and cybersecurity best practices
• Experience in remote technical support and on-site troubleshooting.
• Ability to prioritize multiple technical issues and meet deadlines.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work independently and maintain confidentiality of Company information.

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Makati City