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IT Technical Support jobs in Manila

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    • The MIS Technical Support Specialist serves as the frontline responder for incoming technical issues, monitoring alerts, and providing basic end-user support.
    • View all Vogue Concepts Inc. jobs - Makati jobs - Technical Support Associate jobs in Makati
    • Salary Search: IT Technical Support Assistant - Project Based salaries in Makati
    • See popular questions & answers about Vogue Concepts Inc.
    • Graduate of Any Computer Related Degree.
    • ( Information Technology, Com Science, Programming, Etc. ).
    • Knowledgeable in basic MS office applications (Word, Excel,…
    • Minimum of five (5) years of experience in IT operations, technical support, or IT infrastructure administration.
    • Integration support for payment methods and system setup.
    • Handle initial technical inquiries from clients/customers.
    • Customers via phone, email, or chat.
    • In this role, you will be the first point of contact for our valued clients, providing exceptional technical support and troubleshooting solutions.
    • Analyze and assist with automation of manual support tasks where appropriate using Al or Scripts.
    • 2-3 years of experience in Technical Support environment.
    • Excellent Communication: Fluent in English with the ability to explain complex technical information clearly and concisely to non-technical audiences.
    • Fresh graduates are welcome to apply, and so are applicants with one to two years of experience in technical support or a similar hands-on role.
    • Delighting customers with quality service IT support.
    • Assist in the ongoing development of the support knowledgebase.
    • Experience with Apple and Linux is a plus.
    • *Works with vendor support contacts to resolve technical problems with IT related equipment and software.
    • Additional duties include operating, monitoring and…
    • Provide technical troubleshooting and support for hardware, software, and IT services covered under warranty and maintenance agreements.
    • Job Description: The Technical Support Specialist I delivers advanced, end-to-end technical support across users, systems, and devices, and serves as a key…
    • Provide technical support and assistance to employees regarding hardware, software, and system-related concerns.
    • At least 1–3 years of relevant experience in network support.
    • Provide Level 1–2 support for network-related incidents and requests.
    • Provide end-user support, technical guidance, and security awareness training as needed.
    • Work set-up:* Full onsite at Ayala, Makati City; might change depending…

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Job Post Details

IT Technical Support Assistant - Project Based - job post

Vogue Concepts Inc.
3.8 out of 5 stars
Makati
PHP 20,000 - PHP 21,000 a month

Job details

Pay

  • PHP 20,000 - PHP 21,000 a month

Job type

  • Fixed term

Location

Makati

Full job description

Position Overview

The MIS Technical Support Specialist serves as the frontline responder for incoming technical issues, monitoring alerts, and providing basic end-user support. This entry-level role is suitable for fresh graduates or candidates beginning their IT career. Comprehensive on-the-job training will be provided to familiarize the specialist with systems and processes. The primary responsibility is to ensure smooth IT operations by promptly acknowledging requests, resolving basic technical problems, monitoring system alerts, and escalating complex issues to Level 2 engineers.

Key Responsibilities1. Helpdesk & Ticket Management

  • Ticket Monitoring: Actively monitor the IT ticketing dashboard and ensure all incoming requests are acknowledged within 1 hour.
  • First-Line Support: Assist users with everyday computer problems, software glitches, and basic connectivity issues.
  • Escalation: Collect details and transfer unresolved issues to Level 2 Support.
  • User Support: Provide assistance via email, phone, remote tools, or in person.

2. Infrastructure & Systems Monitoring

  • Zabbix Alert Monitoring: Monitor the Zabbix dashboard for system or server warnings.
  • Alert Ticket Creation: Generate tickets for alerts, investigate causes, and follow procedures for resolution or escalation.

3. Store Visits & On-Site Support

  • Site Visits: Travel to retail stores or branch offices for hardware or network troubleshooting.
  • Hardware Setup: Assist with setting up computers, monitors, printers, scanners, and network cables.

4. General IT Tasks

  • Documentation: Record solutions for common issues to support team knowledge sharing.

Qualifications & RequirementsRequired Skills & Mindset

  • Eagerness to Learn: Willingness to learn IT systems, networking basics, and troubleshooting.
  • Customer Service Attitude: Patient, polite, and clear communication with non-technical users.
  • Basic Computer Literacy: Familiarity with Windows OS, browsers, and email.
  • Reliability & Mobility: Ability to travel to store locations when required.

Education & Experience

  • Fresh Graduates Welcome: Degree/Diploma in IT, Computer Science, Vocational/Technical courses, or high school graduates with strong IT interest.

Pay: Php20,000.00 - Php21,000.00 per month

Work Location: In person

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