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IT Technical Support jobs in Manila

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    • Provide Level 1 technical support to retail stores, head office, and warehouse users through the IT ticketing system.
    • Printers, POS, and peripheral devices.
    • View all Lawson Philippines, Inc. jobs - Manila jobs - Helpdesk Support jobs in Manila
    • Salary Search: IT Helpdesk Staff salaries in Manila
  • View similar jobs with this employer
    • Maintain accurate documentation of IT assets, configurations, and support activities.
    • Troubleshoot technical issues, diagnose root causes, and provide timely…
    • Prepare technical documentation, equipment deployment records, and IT support reports.
    • Provide first-level technical support for computer hardware, software,…
    • Provide first-level technical support to end users through the company’s ticketing and support channels.
    • Ability to explain technical issues and solutions…
    • Answering employee questions regarding computer systems.
    • Gathering and analyzing data to diagnose problems with computer systems.
    • Provide IT support for technical issues related to Microsoft core business applications and modern Windows desktop environments (Windows 11) efficiently.
    • Provide technical support to client end-users and resolve hardware, software, and workstation issues.
    • Comfortable handling calls and managing multiple support…
    • Perform other IT and technical support duties that may be assigned by management.
    • Respond promptly to IT support requests and technical concerns from employees…
    • Experience in IT support, help desk, or technical support.
    • Provide first- and second-level technical support.
    • Install and maintain computers, printers, software…
    • Experience in IT support or technical role.
    • The IT Staff is responsible for maintaining and supporting IT infrastructure, including hardware, software, and…
    • Strong communication skills with the ability to support non-technical users.
    • Resolve hardware, software, system, and network-related issues.
    • In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance.
    • Printer issues of any kind.
    • The IT Staff serves as the first line of technical support and incident handling for the organization.
    • IT Staff performs standardized support tasks and basic…
    • 2–4 years of experience in technical support, customer service, help desk, or another tech-focused support role.
    • Bonus Points If You Have.
    • Strong technical troubleshooting and end-user support skills.
    • Provide Level 1- 2 technical support for end-users.

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IT Helpdesk Staff
Lawson Philippines, Inc.
Manila
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

I. Duties and Responsibilities

1. Provide Level 1 technical support to retail stores, head office, and warehouse users through the IT ticketing system

2. Troubleshoot basic hardware, software, POS, printer, handheld device, and network/connectivity issues.

3. Perform basic connectivity and functionality checks and escalate application or system issues when required.

4. IT Deployment, Store Opening & Vendor Support

5. Maintain accurate IT asset records, including tagging, inventory, deployment, and equipment returns.

II. MINIMUM REQUIREMENT

1. College graduate of any related course (Computer Engineer, Information Technology or similar).

2. Fresh graduates are welcome to apply.

3. Average knowledge in Microsoft applications.

4. Willingness to travel to stores when required

5. Basic knowledge of:

  • Windows OS and basic system administration
  • Hardware and software troubleshooting
  • Network fundamentals (LAN, internet connectivity, basic routing)
  • Ticketing/helpdesk systems
  • Printers, POS, and peripheral devices

Job Type: Full-time

Work Location: In person

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