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IT Technical Support jobs in Imus

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    • Escalate complex issues to L3 support when necessary.
    • Provide L2 desktop support for incidents and service requests escalated from L1.
    • View all NTT Philippines Digital Business Solutions Inc. jobs - Imus jobs - Desktop Support Technician jobs in Imus
    • Salary Search: L2 Desktop Support Engineer salaries in Imus
    • Provide L1 incident support, ticketing, and ITIL-based service management.
    • At least 6 months of experience in experience in data center/IT support.
    • You'll still provide brilliant technical support, delight customers and solve complex issues.
    • Deliver exceptional technical support across desktops, Microsoft…
    • The purpose of the IT Staff role is to provide technical support and assistance to ensure the efficient operation of the organization's information technology…
    • Provide L1 incident support, ticketing, and ITIL-based service management.
    • At least 6 months of experience in experience in data center/IT support.
    • Minimum 1-2 years of IT support experience required.
    • Troubleshoot and support lab/instrument-connected systems, coordinate with vendors and internal teams.
    • Provide first-level technical support to end users experiencing hardware, software, connectivity, and system-related issues.
    • Experience in desktop support, technical support, or IT helpdesk is an advantage.
    • Experience in desktop support, technical support, or IT helpdesk is an…
    • Provide technical support of hardware and software; identify computer-related needs.
    • Ensure and perform routine backups.
    • Troubleshoot and diagnose technical issues and implement correct resolution.
    • Manage basic access rights to IT systems.
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Job Post Details

L2 Desktop Support Engineer
NTT Philippines Digital Business Solutions Inc.
·
3.8
Imus
PHP 25,000 - PHP 35,000 a month
Fixed term, Part-time
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Job details

PHP 25,000 - PHP 35,000 a month
Fixed term, Part-time
Imus

Full job description

  • Provide L2 desktop support for incidents and service requests escalated from L1.
  • Troubleshoot issues related to Windows, Microsoft 365, Outlook, Teams, VPN, network connectivity, and end-user devices.
  • Perform system access administration, including: User account creation and deactivation; Password resets and account unlocks; Access provisioning and removal based on approved requests
  • Manage user accounts and licenses through the Microsoft 365 Admin Center.
  • Log, track, and resolve tickets using ServiceDesk Plus while meeting SLA targets.
  • Provide remote support using AnyDesk, Microsoft Teams Remote Assistance, or similar tools.
  • Escalate complex issues to L3 support when necessary.
  • Maintain accurate ticket updates and documentation.
  • Support user onboarding, offboarding, and laptop deployments.
  • Create and update knowledge base articles and procedures.
  • Willing to work on weekend shifts (daytime).

QUALIFICATIONS:

  • Bachelor of Science Degree in IT or equivalent
  • 2 years of experience in Desktop Support, Service Desk, and/or Technical Support.
  • Hands-on experience supporting Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and basic network connectivity.
  • Experience with user account administration using Active Directory and/or Microsoft Entra ID, including account creation, deactivation, password resets, account unlocks, and access management.
  • Working knowledge of Microsoft 365 Admin Center for user administration, license assignment, and basic Microsoft 365 support.
  • Experience using ManageEngine ServiceDesk Plus or similar ITSM/ticketing platforms for incident and service request management.
  • Experience providing remote support using AnyDesk, Microsoft Teams Remote Assistance, Quick Assist, or similar remote access tools.
  • Familiarity with TCP/IP, DNS, DHCP, Wi-Fi, and LAN troubleshooting.
  • Good understanding of ITIL-based incident and request management processes.
  • Strong troubleshooting, communication, documentation, and customer service skills.

Pay: Php25,000.00 - Php35,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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