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IT Technical Support, Paragon Outsourcing jobs in Pampanga

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    • Has a background in providing end-user support for Windows OS, desktop setup and maintenance, Network, Security, and Microsoft 365.
    • View all Sumidenso Automotive Technologies Asia Corp jobs - Clark Freeport Zone jobs - IT Systems Engineer jobs in Clark Freeport Zone
    • Salary Search: IT Associate - Systems Technical Engineer salaries in Clark Freeport Zone
    • See popular questions & answers about Sumidenso Automotive Technologies Asia Corp
    • Provide technical support for desktops, laptops, printers, monitors, and other hardware peripherals.
    • Escalate complex problems to higher-level support teams…
    • Provide day-to-day technical support to employees for hardware, software, email, printer, internet, and other IT-related issues.
    • Graduate of Bachelors’ Degree in Computer Engineering, Information Technology, Computer Science or any computer-related course.
    • Provide generalized IT support as required.
    • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.
    • Technical support and helpdesk management.
    • Provide technical support to employees for hardware, software, network, and system-related concerns.
    • Provide technical support for hardware, software, peripherals, and network issues across branches, ensuring minimal downtime for banking operations.
    • Escalate issues as necessary to appropriate support tiers or teams.
    • Collaborate with (SMEs) to gather information and understand technical concepts.
    • 1 year of BPO technical support program experience is required.
    • Use knowledge-based systems and other tools to deliver technical support solutions.
    • Provide tier 1 technical support via onsite, remote support and phone support.
    • Very good technical troubleshooting skills.
    • Has a background in providing end-user support for Windows OS, desktop setup and maintenance, Network, Security, and Microsoft 365.
    • This position assists staff with technical support of desktop computers, applications, and related technology.
    • 2-3 years’ experience in desktop support.
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Job Post Details

IT Associate - Systems Technical Engineer
Sumidenso Automotive Technologies Asia Corp
·
3.5
Clark Freeport Zone
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Clark Freeport Zone

Full job description

** This vacancy is only open to Filipino nationals **

QUALIFICATIONS:
  • Graduate of Bachelor's Degree in Information Technology/ Computer Science/ Computer Engineering
  • Has a background in providing end-user support for Windows OS, desktop setup and maintenance, Network, Security, and Microsoft 365
  • With good communication and strong critical thinking skills
  • With resourcefulness and willingness to learn
  • FRESH GRADUATES ARE WELCOME TO APPLY!
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