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IT Helpdesk jobs in Manila

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    • Experience in helpdesk, IT support, or remote troubleshooting.
    • Provide remote technical support and troubleshooting for hardware, software, and connectivity…
    • Associate's or bachelor's degree in computer science or a related field.
    • 3+ years of experience in a technical support role..
    • Ensure timely resolution of incidents, service requests, and technical issues.
    • Provide technical guidance and escalation support.
    • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
    • Perform troubleshooting through diagnostic techniques…
    • Escalates issues requiring immediate attention to the helpdesk, team leader, or appropriate authorities.
    • Reports and escalates incidents or service requests…
    • At least 1 year of experience in IT support, helpdesk, or technical support role (fresh graduates with strong technical exposure are welcome to apply).
    • Provide daily end-user support and troubleshooting (onsite and remote).
    • Maintain IT inventory, tag assets, and prepare workstations (e.g., desktops, laptops).
    • Document problems and solutions in the helpdesk system.
    • Respond to user requests for technical support (phone, email, or ticket system).
    • The IT Helpdesk is in charge of providing head office and store branch technical and troubleshooting support to users in need of assistance with their computer…
    • Technical Support: Serve as the front-line helpdesk, troubleshooting hardware, software, and network issues for in-person or remote employees.
    • Graduate of Information Technology, Computer Science, or any relevant courses.
    • 1-2 years’ IT Service Desk and/or Call Centre experience.
    • Document problems and solutions in the helpdesk system.
    • Respond to user requests for technical support (phone, email, or ticket system).
    • IT Staff (Hardware, Software, and Networking)*.
    • The IT Staff is responsible for providing technical support and maintenance for the company’s hardware, software…
    • Previous experience in technical support, helpdesk, service desk, or customer service is an advantage.
    • Bachelor's Degree in Information Technology, Computer…
    • Minimum 2 years of experience in a similar IT support or helpdesk role.
    • As an IT Associate at LEC STEEL MANUFACTURING CORP.', you will be responsible for…

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Job Post Details

IT Helpdesk - job post

Addiction Pet Foods
2.0 out of 5 stars
Pasig•Remote

Job details

Job type

  • Part-time

Full job description

About the Job:
We’re Hiring: Part-Time Helpdesk / IT Support (Remote)
We are looking for a reliable and proactive Helpdesk / IT Support who can start ASAP. This role is ideal for someone who is eager to take on tasks, solve technical issues quickly, and take initiative in improving day-to-day IT support for a fully remote team.
If you are resourceful, responsive, and comfortable working independently, we’d like to hear from you.
What You’ll Do:
  • Provide remote technical support and troubleshooting for hardware, software, and connectivity issues.
  • Assist users with cloud-based applications and remote access tools.
  • Monitor and manage systems using RMM and IT management platforms.
  • Support basic cybersecurity practices and help keep devices and accounts secure.
  • Maintain IT asset records and assist in occasional on-site asset checks.
  • Take initiative in handling tasks and suggesting improvements where needed.

What We’re Looking For:
  • Experience in helpdesk, IT support, or remote troubleshooting.
  • Knowledge of remote support applications, RMM tools, and cloud-based apps.
  • Familiarity with IT management platforms and basic cybersecurity practices.
  • Has initiative, is eager to learn, and willing to take on tasks proactively.
  • Can work with minimal supervision and communicate clearly with users.

Work Setup:
  • Part-time: 4-6 hours per day, 5 days per week.
  • Fully remote.
  • May be asked to do rare on-call support for urgent concerns.
  • With occasional onsite visits for asset checking.

Can start ASAP
Apply now if you are ready to join immediately and support a remote team with dependable IT helpdesk service.
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