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IT Company jobs in Pampanga

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    • Adhere to data privacy, information security, and company policies during all customer interactions.
    • Answer inbound calls, respond to emails, and ticket…
    • View all IWAVE INC jobs - Pampanga jobs - Service Desk Support jobs in Pampanga
    • Salary Search: Service Desk salaries in Pampanga
    • The position ensures minimal downtime and supports manufacturing operations through reliable IT services while maintaining data security and compliance with…
    • A Desktop Support Engineer monitor and maintain the computer systems and networks of an organization.
    • You will be installing and configuring computer systems,…
    • A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost.
    • Managing and supporting enterprise applications (Microsoft 365, Adobe, etc.).
    • Troubleshooting hardware, software, and operating system issues.
    • Support company events and other administrative projects as assigned.
    • We are looking for a reliable, proactive, and hands-on IT & Admin Staff to support both…
    • Maintain strict confidentiality on all company information, employee data, and asset records.
    • Ensure all activities follow company SOPs, PEZA/BIR compliance (if…
    • Develop, maintain, and optimize web applications using PHP, CSS, Bootstrap, JavaScript, JQuery, Laravel, Livewire, and TailwindCSS.
    • A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost.
    • This person will focus on the administration of the company's local IT Infrastructure to include desktop PC’s, networking and software applications.
    • We are looking for a proactive and detail-oriented IT Support Specialist to provide technical assistance, troubleshoot hardware, software, and network issues,…
    • A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost.
    • The role manages branch technology maintenance and oversees the administration of company software platforms while ensuring employees have the correct access…
    • The TSG Specialist is responsible for providing both administrative and technical support to ensure the efficient day-to-day operations of the organization.
    • Full-Time | Expansion Hiring.
    • Graduate or undergraduate of Business-related or IT-related courses.
    • With at least 2 years of experience in encoding or…

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Job Post Details

Service Desk - job post

IWAVE INC
Pampanga
PHP 25,000 - PHP 30,000 a month

Job details

Pay

  • PHP 25,000 - PHP 30,000 a month

Job type

  • Full-time

Location

Pampanga

Full job description

● Answer inbound calls, respond to emails, and ticket inquiries from clients and end-users.

● Log, track, and update issues in the ticketing system accurately and promptly.

● Perform initial troubleshooting and provide remote technical support for software, hardware, and network-related issues.

● Coordinating with field support through step-by-step solutions to resolve problems.

● Escalate complex or unresolved issues to higher-level support teams following established protocols.

● Document all interactions, troubleshooting steps, and resolutions in the system for future reference.

● Monitor open tickets to ensure timely updates and closure according to SLA targets.

● Collaborate with other IT support staff and departments to ensure seamless resolution of issues.

● Adhere to data privacy, information security, and company policies during all customer interactions.

● Perform other tasks assigned by Immediate Supervisor and Department Head.

Additional Details:

- Will be deployed at Clark International Airport
- Project-based employment

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Paid training

Work Location: In person

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