Hub Coordinator jobs

The Hub Operations Coordinator is the operational backbone of the Hub. This role acts as the bridge between facility management, customer experience, and community engagement. You will be responsible for ensuring the hub functions smoothly, maintaining high service standards, overseeing the admissions process, and driving community enrichment through events and classes.

Key Responsibilities

1. Operations & Facility Management

• Facility Oversight: Manage all service requests, assets, and inventory of supplies for the Hub to ensure a fully functional environment.
• Compliance & Governance: Implement and enforce strict compliance with Standard Operating Procedures (SOPs) and governance structures for operational monitoring and control.
• Financial Stewardship: Manage the Operational Petty Cash and ensure all relevant payments for the Hub are requested and settled on time.
• Maintenance Supervision: Supervise the daily onsite work of the Services Officer and Maintenance Personnel.
• Procurement Support: Assist the Facility Development Engineer with hub-related procurement needs and the processing of necessary permits.

2. Admissions & Customer Experience

• Inquiry Management: Handle all inquiries regarding HG services (from pre-enrollment to clearance) and guide potential customers through the process.
• Admissions Processing: Manage and supervise the end-to-end admissions process for families, ensuring a seamless onboarding experience.
• Customer Satisfaction: Monitor Customer Satisfaction Data (CSAT) to ensure compliance with standard quality of service and ensure excellent service levels are achieved.
• Issue Resolution: Closely coordinate with stakeholders in the Regional Office to address and resolve customer or operational pain points.

3. Community Engagement & Events

Enrichment Programs: Drive HG Enrichment Activities by organizing classes, workshops, and related programs.

Event Coordination: Coordinate, support and attend community day-outs, learn group meet-ups, graduation ceremonies, and other hub events.

Internal Collaboration: Closely coordinate with the "Learn Team" to implement events within the hub. Develop and execute a promotional plan to showcase books and Learning Plus products in the hub.

4. Stakeholder Collaboration

• Reporting: Report directly to the Service Excellence Director regarding all aspects of the Hub Operations.
• Collaboration: Coordinate with various internal stakeholders related to Hub space utilization and administrative tasks.
• General Administration: Assist in other administrative tasks that may be assigned from time to time to support the team.

What's in it for you at AnchorEd?

We believe in taking care of our team members not just at work, but also in life, family, health, and growth. Here's what you can look forward to when you join us:

Growth & Stability

• Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG) from Day 1
• Semestral and Christmas breaks on top of leave credits
• Vacation Leave and Sick Leave upon regularization
• Educational support and career development opportunities aligned with your role and growth path
• Company-issued laptop upon onboarding to support your day-to-day work, plus access to a subsidized Laptop Loan Program for team members who wish to purchase or upgrade their personal preferred unit, subject to company guidelines.

Health & Wellness

• HMO coverage upon regularization
• Choose between:
• Higher individual coverage, or
• Coverage for you plus one eligible dependent
• HMO benefits also include:
• Medicine reimbursements
• Optical reimbursements
• Maternity cash assistance
• Dental care services

Family-Centered Benefits

• Up to 100% Base Tuition Fee scholarship for enrolled children of team members
• Additional scholarship discounts for siblings, nephews, and nieces
• Paid Wedding Leave
• Bereavement Leave support during difficult seasons
• Maternity and Paternity Leave in accordance with Philippine labor laws

Learning & Development

• Opportunities for further studies with tuition support for approved programs related to your career path
• Leadership and professional development programs designed to help you grow personally and professionally

More Than Just Benefits

At AnchorEd, we value meaningful work, purpose-driven education, servant leadership, and a people-first culture where growth, faith, and excellence come together.

Join a team where your contribution matters — and where you can grow both professionally and personally.

Work Location: In person