Hotels Restaurant jobs in Davao City

The Waiter/Server is responsible for providing friendly, efficient, and professional service to customers of Betsy’s Kitchen. The position is responsible for taking orders, serving food and beverages, maintaining cleanliness of dining areas, attending to customer requests, and ensuring a pleasant dining experience.

The Waiter/Server must work closely with the Restaurant Manager, Kitchen Supervisor, Cashier, and other restaurant staff to ensure smooth and efficient restaurant operations.

Duties and Responsibilities

A. Customer Service

• Welcome and greet customers in a friendly and courteous manner.
• Assist customers with seating and provide menus.
• Explain menu items, promotions, and available food and beverage choices when needed.
• Take customer orders accurately and clearly.
• Answer customer questions regarding menu items, ingredients, and available options.
• Attend promptly to customer requests and concerns.
• Maintain a polite, professional, and approachable attitude at all times.
• Thank customers and ensure they have a pleasant dining experience.

B. Taking and Serving Orders

• Take food and beverage orders accurately.
• Confirm special requests, food preferences, and possible allergies when communicated by customers.
• Enter or relay orders properly to the kitchen and cashier/POS system.
• Coordinate with the Kitchen Supervisor regarding customer orders and special requests.
• Serve food and beverages promptly and properly.
• Check orders before serving to ensure they are complete and properly presented.
• Follow proper serving procedures and avoid unnecessary delays.
• Check on customers during their meal to determine if they need additional assistance.

C. Dining Area Management

• Keep tables, chairs, dining areas, and service stations clean and organized.
• Clear used plates, glasses, utensils, and other items promptly.
• Reset and prepare tables for the next customers.
• Ensure menus, condiments, utensils, tissues, and other dining supplies are available.
• Maintain the cleanliness and proper appearance of the restaurant at all times.
• Assist in maintaining cleanliness of other assigned areas when necessary.

D. Customer Complaints and Concerns

• Listen to customer concerns respectfully and professionally.
• Resolve simple customer concerns within the scope of assigned responsibilities.
• Immediately refer serious complaints, requests for refunds, or other significant concerns to the Restaurant Manager.
• Avoid arguing with customers and maintain proper courtesy even during difficult situations.
• Report recurring customer complaints to the Restaurant Manager for appropriate action.

E. Cash and Order Accountability

• Properly handle customer bills, receipts, and payment-related documents when assigned.
• Coordinate with the Cashier regarding customer bills and payments.
• Ensure that orders served correspond with the appropriate table and customer order.
• Report order discrepancies, voids, missing items, or other irregularities immediately.
• Never use or retain company collections for personal purposes.

F. Food Safety and Hygiene

• Follow proper food handling and sanitation procedures.
• Observe proper personal hygiene and grooming standards.
• Wear the prescribed uniform and maintain a clean and presentable appearance.
• Wash hands properly and regularly.
• Use clean utensils and service equipment when handling food and beverages.
• Immediately report spills, broken glass, food contamination, or other safety concerns.
• Follow all company food safety, sanitation, and workplace safety procedures.

G. Coordination with Other Employees

• Work closely with the Restaurant Manager, Kitchen Supervisor, Cashier, Cooks, and other restaurant personnel.
• Communicate customer requests and special instructions clearly to the kitchen.
• Assist co-workers during busy periods when necessary.
• Maintain teamwork and professional communication with all employees.
• Follow reasonable instructions from supervisors and management.

H. Opening and Closing Duties

• Assist in preparing the dining area before opening.
• Ensure tables, chairs, menus, condiments, utensils, and service stations are properly arranged.
• Assist in cleaning and organizing the restaurant before and after operations.
• Ensure assigned equipment and supplies are properly stored after use.
• Assist in closing procedures as instructed by the Restaurant Manager.

Work Location: In person