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    • Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, etc.
    • View all Armada Hotel Manila jobs - Malate jobs - Guest Service Agent jobs in Malate
    • Salary Search: Guest Service Officer salaries in Malate
    • See popular questions & answers about Armada Hotel Manila
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    • At least 1–2 years experience as a Head Waiter/Supervisor in a hotel or fine-dining restaurant.
    • Supervise and coordinate daily restaurant service operations.
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Job Post Details

Guest Service Officer - job post

Armada Hotel Manila
2.5 out of 5 stars
Malate
From PHP 18,127 an hour

Job details

Pay

  • From PHP 18,127 an hour

Job type

  • Fresh graduate
  • Full-time

Location

Malate

Full job description

A. BASIC FUNCTION

To provide information, take orders and dispatch services through the use of a computer terminal, console, pagers or two-way radios or any future technological equipment. To collect and monitor data regarding customer requests, comments and complaints.

B. DUTIES AND RESPONSIBILITIES

1. Handle guest and administrative message service

2. Up-sell hotel services, use guests’ name, verify requests and maintain a positive “can-do” attitude and tone of voice at all times

3. Do the inventory control and issuance of keys, radios and pagers

4. Log telephone repair and emergency reports with appropriate tracking codes in computer

5. Provide callers with hotel information and maintain and update information files

6. Be familiar with, inspect, and maintain all Guest Services office equipment

7. Be able to use pagers, radios and two way communications systems

8. Prepare all Guest Services reports

9. Assist and process all in-house requests and needs from all departments

10. Perform any additional tasks to ensure that any needs that directly or indirectly affect the guests are met

11. Knowledgeable and handle special requests, selling of amenities and catering, arrival and departure patterns

12. Help to develop guest history profiles, coordinate tracking of inventory and proper storage and pick up of equipment

13. Keep abreast of current information

14. Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, etc

15. Any other duty that may be assigned by the Management.

Pay: From Php18,127.00 per hour

Benefits:

  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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