Hotel jobs in Pampanga

Job Description:

The Front Office Associate is responsible for delivering exceptional guest service by ensuring efficient front desk operations, including guest check-in and check-out, handling inquiries, managing reservations, and maintaining accurate records. This role requires excellent communication, strong organizational skills, and the ability to resolve guest concerns professionally while providing a welcoming and positive experience.

Key Responsibilities

• Welcome guests warmly and provide outstanding customer service at all times.
• Perform smooth and efficient guest check-in and check-out procedures.
• Answer phone calls promptly and professionally, providing accurate information and directing calls as needed.
• Respond to guest inquiries regarding room reservations, hotel facilities, services, rates, and local attractions.
• Coordinate and communicate effectively with different departments using Microsoft Teams to ensure seamless hotel operations.
• Maintain accurate guest records, reports, and other administrative documents using Microsoft Excel and other office applications.
• Handle guest requests, complaints, and concerns professionally, ensuring timely and satisfactory resolutions.
• Demonstrate sound judgment and strong decision-making skills when addressing operational and guest-related issues.
• Assist with reservation management, payment processing, and daily front office documentation.
• Ensure compliance with hotel policies, procedures, and service standards.
• Support the Front Office team in achieving operational excellence and guest satisfaction.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism Management, or a related field is preferred.
• Previous experience in front office, customer service, or the hospitality industry is an advantage.
• Proficient in Microsoft Teams for internal communication and coordination.
• Proficient in Microsoft Excel for data entry, reporting, and record management.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a friendly and professional attitude.
• Excellent problem-solving and decision-making abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Willing to work on shifting schedules, weekends, and holidays.

Required Skills

• Microsoft Teams Proficiency
• Microsoft Excel Proficiency
• Strong Communication Skills
• Customer Service Excellence
• Smooth Check-in and Check-out Operations
• Telephone Etiquette and Call Handling
• Guest Inquiry Management
• Strong Decision-Making Skills
• Problem-Solving Skills
• Time Management and Organizational Skills
• Attention to Detail
• Teamwork and Collaboration

Benefits:

• Employee discount
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Ability to commute/relocate:

• Angeles, Pampanga: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your address?

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person