Hotel jobs in Pampanga

Represents the hotel to the guest throughout all stages of the guest's stay. The front desk associate will assist guests with inquiries, problems, and complaints. Verifies the guest's method of payment and follows established credit-checking procedures.

The front desk associate will also be responsible for receiving guests’ payments and for balancing the cash at end of the shift. Must be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. Must ensure keys are handed back on guests' departure.

• Register guests and assigns rooms. Accommodate special requests whenever possible.
• Assist in pre-registration and blocking of rooms for reservations.

•Present options and alternatives, and use suggestive selling techniques to sell rooms and to promote other services of the hotel.

• Coordinate room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

•Take same day reservations and future reservations when necessary. Knows cancellation procedures.

• Maintain guest room key storage, and maintains and supervises access to safe deposit boxes.
• File room keys (only for manual room key hotels)
• Process guest check-outs.
• Perform cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.

• Adhere to proper credit, check- cashing, and cash handling policies and procedures.
• Follow procedures for issuing and closing safe deposit boxes used by guests.

EDUCATION: Bachelor Degree in Hospitality Management or any business related course

EXPERIENCE: Preferably with one (1) year experience on the same industry. Fresh graduates are also welcome to apply

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Employee discount
• On-site parking
• Opportunities for promotion
• Staff meals provided
• Transportation service provided

Application Question(s):

• Do you have a Bachelor's degree in Tourism, HRM or any related course?
• Where did you obtain your internship?

Experience:

• Front Office: 1 year (Preferred)

Work Location: In person