Hotel jobs in Manila

The Front Office Associate must have a thorough knowledge of all Front Office reports and activities to effectively meet the expectations of guests. Performs daily check-in and check-out. Provide guest assistance and achieve “Total Guest Satisfaction." To comply with work schedules according to hotel occupancy forecast.

Administrative Tasks

· Comply with hotel policies and procedures.

· Ensure that all daily, weekly, and monthly reports are processed.

· Attend all meetings and training as scheduled.

· Maintain good communication with other related Departments.

· Perform any other duties as may be assigned by the Management.

· Keeping all documents confidential.

Operational Tasks

· Facilitate checking guests in and out.

· Performs Cash report, transactions and remittance effectively

· Assign rooms for arriving guests and assist with room and site inspection requests.

· Communicate all activities and incomplete service requests to the next shift and other departments, and ensure the supervisor is kept informed.

· Be aware of and familiar with hotel products, facilities, activities and services provided and be able to explain them to guests.

· Never divulge any information of in-house guests to outside callers.

· Attending to guest calls and request.

Guest Relations

· Promoting the brand and the property.

· Providing Guest Service Excellence.

· Identifying guest issues and resolve it.

· Assist in the Binondo Food Crawl Activity as part of the Other Operating Department (OOD) revenue

Other/s

· Any other tasks assigned by the Management.

Job Type: Full-time

Pay: Php19,693.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• Opportunities for promotion
• Staff meals provided

Work Location: In person