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Job Post Details

Front Office Associate - job post

Hotel Lucky Chinatown, Inc.
3.5 out of 5 stars
Binondo
PHP 18,128 a month

Job details

Pay

  • PHP 18,128 a month

Job type

  • Full-time

Location

Binondo

Full job description

The Front Office Associate must have a thorough knowledge of all Front Office reports and activities to effectively meet the expectations of guests. Performs daily check-in and check-out. Provide guest assistance and achieve “Total Guest Satisfaction." To comply with work schedules according to hotel occupancy forecast.

Administrative Tasks

· Comply with hotel policies and procedures.

· Ensure that all daily, weekly, and monthly reports are processed.

· Attend all meetings and training as scheduled.

· Maintain good communication with other related Departments.

· Perform any other duties as may be assigned by the Management.

· Keeping all documents confidential.

Operational Tasks

· Facilitate checking guests in and out.

· Performs Cash report, transactions and remittance effectively

· Assign rooms for arriving guests and assist with room and site inspection requests.

· Communicate all activities and incomplete service requests to the next shift and other departments, and ensure the supervisor is kept informed.

· Be aware of and familiar with hotel products, facilities, activities and services provided and be able to explain them to guests.

· Never divulge any information of in-house guests to outside callers.

· Attending to guest calls and request.

Guest Relations

· Promoting the brand and the property.

· Providing Guest Service Excellence.

· Identifying guest issues and resolve it.

Job Type: Full-time

Pay: Php18,128.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Staff meals provided

Work Location: In person

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