Hotel jobs in Cavite City

Job Title: Front Office Associate
Location: Kawit, Cavite

Job Summary
We are looking for a customer-focused and professional Front Office Associate to manage front desk operations and provide administrative support. As the first point of contact for guests and visitors, you will represent the company with professionalism while delivering exceptional customer service and creating a welcoming, positive experience. This role is ideal for someone who is organized, proactive, and passionate about hospitality.

Key Responsibilities

• Welcome guests upon arrival, complete the registration process, verify valid identification, and ensure all required forms are properly accomplished.
• Respond to guest inquiries and provide information about hotel services, nearby attractions, and local points of interest.
• Promote available room options and recommend upgrades or additional accommodations to walk-in guests.
• Encode, update, and maintain accurate reservation records in the system.
• Anticipate guest needs and identify operational concerns through keen observation and proactive service.
• Coordinate with the Housekeeping team regarding room availability, cleanliness, and occupancy status.
• Address guest concerns, requests, and complaints promptly, professionally, and courteously.
• Inform guests of hotel policies, facilities, amenities, and available services.
• Monitor daily arrivals, departures, and reservation schedules.
• Prepare accurate shift turnover reports and other required operational documents.
• Handle cash transactions, issue receipts when necessary, and reconcile cash collections at the end of each shift.
• Maintain a clean, organized, and presentable reception and front desk area at all times.
• Perform other front office and administrative duties as assigned.

Qualifications

• Bachelor's degree in Hotel and Restaurant Management, Tourism Management, or a related field is an advantage.
• At least one (1) year of experience in a front office, reception, or customer service role.
• Proficient in basic computer applications and reservation or property management systems.
• Willing to work on a shifting schedule, including weekends and holidays when required.
• Fast learner with the ability to work independently and with minimal supervision.
• Willing to be assigned in Kawit, Cavite.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Team player with a professional appearance and positive attitude.

Benefits:

• Company Christmas gift
• Company events
• On-site parking
• Opportunities for promotion
• Pay raise

Work Location: In person