Hotel jobs

Hotel Front Desk Associate

Location: Poblacion, Makati City

We are looking for a customer-focused and service-driven Hotel Front Desk Associate to join our team. This role is responsible for providing excellent guest service and ensuring smooth and efficient front desk operations.

Fresh graduates are welcome to apply!

Key Responsibilities

• Greet and welcome guests using our signature greeting, “WELCOME HOME.”
• Handle guest check-in and check-out efficiently.
• Manage room reservations and respond to guest inquiries through phone, email, SMS, Viber, and Facebook Messenger.
• Coordinate with Housekeeping to ensure rooms are ready and inspected before guest arrival.
• Process guest payments and perform daily cashiering duties.
• Address guest concerns and coordinate with concerned departments for proper resolution.
• Maintain cleanliness and organization of the front desk area.
• Prepare daily reports and update guest monitoring logs.
• Assist long-staying guests with documentation and account coordination when needed.

Qualifications

• Fresh graduates are welcome to apply.
• Graduate of Hospitality Management, Tourism, Business Administration, or other related courses.
• Previous experience in hotel front desk, customer service, or hospitality is an advantage but not required.
• Excellent communication and interpersonal skills.
• Customer-focused, friendly, and service-oriented.
• Willing to work on shifting schedules, weekends, and holidays.
• Basic knowledge of cashiering and reservation handling is an advantage.
• Proficient in MS Office and Google Drive.
• Organized, reliable, and willing to learn.

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Opportunities for promotion
• Paid training

Work Location: In person