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- Modiv GroupWork from Home
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Luxury Travel Specialist (Air, Hotel & Insurance)
Work from Home
PHP 65,000 - PHP 95,000 a month
-
Full-time
Luxury Travel Specialist (Air, Hotel & Insurance)
Job details
PHP 65,000 - PHP 95,000 a month
Full-time
Work from Home
Full job description
MODIV, a global Consulting & Managed Services firm specializing in brand, marketing, and commercial strategy and execution for global travel brands, is seeking a Luxury Travel Specialist (Air, Hotel & Insurance) to support travel advisors and clients with airline reservations, luxury hotel bookings, and travel insurance services.
Location: Remote (Philippines)
Job Type: Full-Time
Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM EST
Salary: Competitive, based on experience
About the Role
We are seeking a detail-oriented and service-driven Luxury Travel Specialist (Air, Hotel & Insurance) to support travel advisors and clients with airline reservations, luxury hotel bookings, and travel insurance services.
Key Responsibilities
Air Travel Services
- Book, ticket, and manage commercial airline reservations
- Process flight exchanges, cancellations, refunds, and schedule changes
- Research and coordinate private aviation requests (training provided)
- Maintain accurate booking records and supporting documentation
- Track outstanding airline refunds and follow up until resolution
- Ensure all travel itineraries are accurate and communicated promptly
Travel Insurance Services
- Recommend appropriate travel insurance options based on traveler needs
- Prepare and provide insurance quotations
- Process policy purchases and maintain supporting documentation
- Monitor time-sensitive insurance requirements and deadlines
- Assist clients and advisors with policy information and claims documentation
- Ensure compliance with applicable insurance and documentation requirements
Luxury Hotel Booking Services
- Research and book luxury hotels, resorts, and preferred properties
- Prioritize preferred partner programs and luxury travel partnerships
- Confirm rates, amenities, cancellation policies, deposit requirements, and booking details
- Coordinate VIP amenities, upgrades, special requests, and arrival arrangements
- Prepare and distribute hotel confirmations and travel documentation
- Review upcoming reservations to ensure all guest preferences have been communicated
- Follow up on commission discrepancies and booking-related issues
Client & Advisor Support
- Serve as a trusted travel support resource for advisors and clients
- Anticipate travel issues and provide proactive solutions
- Deliver high-touch service with professionalism and attention to detail
- Maintain confidentiality and accuracy across all client interactions
Qualifications
Required
- Minimum 3 years of experience in travel reservations, travel consulting, or travel operations
- Experience booking airline and hotel reservations
- Strong client service and communication skills
- Excellent organizational and multitasking abilities
- High attention to detail and problem-solving skills
- Proficiency with Microsoft Office and online booking tools
- Ability to work independently in a remote environment
Preferred
- Experience in luxury travel, leisure travel, or corporate travel
- Knowledge of Global Distribution Systems (GDS) such as:
- Sabre
- Amadeus
- Galileo
- Apollo
- Experience with travel insurance products and policy administration
- Familiarity with luxury travel networks and preferred partner programs
- Experience supporting high-net-worth or VIP travelers
What We're Looking For
The ideal candidate is:
- Customer-focused and service-oriented
- Proactive and solutions-driven
- Comfortable handling multiple reservations simultaneously
- Experienced in managing high-touch travel requests
- Passionate about delivering exceptional travel experiences
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Pay raise
- Promotion to permanent employee
- Work from home
Job Type: Full-time
Pay: Php65,000.00 - Php95,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
- Work from home
Application Question(s):
- Can you work Monday to Friday, 9:00 AM to 5:30 PM EST?
Experience:
- GDS experience such as: Sabre Amadeus Galileo Apollo: 1 year (Preferred)
- supporting high-net-worth or VIP travelers: 1 year (Preferred)
- luxury travel, leisure travel, or corporate travel: 1 year (Required)
Work Location: Remote
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