Hotel jobs

Customer Service Representative – Hotel Reservations
Metro Manila | Onsite

About the Role
We are growing! Join our team of Customer Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Metro Manila and easily accessible via public transportation, giving you a stable and rewarding career—just like many of our team members who have built their careers with us.

Job Description
We are hiring Customer Service Representatives for an Insurance Account to assist policyholders, clients, and partners with inquiries related to insurance policies, claims, coverage, and payments. You will provide accurate, professional, and compliant support while ensuring a positive customer experience.

Key Responsibilities:

• Manage hotel bookings, customer inquiries, and cancellations for guests and partners.
• Offer precise details on room availability, pricing, amenities, and policies.
• Process reservations efficiently and without errors.
• Address customer concerns and escalate more complex issues when necessary.
• Achieve performance goals related to efficiency, quality, and guest satisfaction.
• Keep thorough and accurate records of bookings and customer interactions.

Work Schedule & Training:
- Shifting schedules, including nights, weekends, and holidays
- Full paid insurance account and compliance training provided

What to Expect:
- Compliance-driven, detail-oriented environment
- Exposure to insurance policies, claims processing, and customer service

Requirements:
- High School or Senior High School Graduate (College level or graduate is a plus)
- Good English communication skills
- Strong customer service, problem-solving, and attention to detail
- Basic computer knowledge and multitasking ability
- Willing to work onsite in Metro Manila
- Amenable to shifting schedules

Why Work With Us?
We prioritize employee growth, compliance, and a supportive workplace.

Compensation & Benefits:
- Competitive salary with incentives
- Paid insurance account and compliance training
- Clear career growth and promotion opportunities

Workplace Culture:
- Supportive and professional environment
- Continuous coaching and mentorship
- Employee engagement and recognition programs

Apply Now
Start or grow your career in insurance customer service. Apply today and help clients navigate their insurance needs efficiently.

Pay: Php18,000.00 - Php27,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person