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Hotel Tourism Management jobs in Makati

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    • Experience in reservations, travel, hospitality, tourism, airline, hotel, or cruise industries.
    • Join Royal Caribbean as a *Cruise Reservations Sales…
    • View all Royal Caribbean Group jobs - Makati jobs
    • Salary Search: Cruise Representative salaries
    • See popular questions & answers about Royal Caribbean Group
    • Minimum 1–2 years of experience in a nightclub, luxury bar, hotel, lounge, casino, premium restaurant, or hospitality establishment.
    • Strong time management and problem‑solving skills.
    • Prepare and submit required operational reports (hotel, transport, tail allocation) accurately and on time.
    • Working closely with management, the Admin Officer establishes vital administrative systems for pre-opening activities, ensuring all aspects are organized for a…
    • Implements revenue management selling strategies such as upselling, recommendation of hotel facilities, and restrictions for each property, and ensures accuracy…
    • Graduate of B.S. Tourism Management, B.S. Hotel Restaurant Management, Hospitality Management or in any Tourism/ HRM related program.
  • View similar jobs with this employer
    • The Front Office Department shapes first impressions, ensures smooth operations, and drives guest satisfaction and loyalty.
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    • Coordinates and implements store activities together with the management team to achieve performance targets – FSC quality, sales and cash flow.
    • Perform data gathering as required in the development of tour packages (international/domestic airline/hotel rates, tour itineraries, etc.).
    • Coordinates and implements store activities together with the management team to achieve performance targets – FSC quality, sales and cash flow.
    • 5 star hotel: 2 years (Preferred).
    • Complete the check-out process for departing guests using the hotel systems.
    • Job Types: Permanent, Full-time.
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    • Candidate must possess at least Bachelor's Degree in Food Technology/Nutrition/Dietetics, Food and Beverage Services Management, Hospitality/Tourism/Hotel…
    • Preferrably, but not necessary, has hotel-related work experience.
    • Handle reservation emails and guest inquiries regarding room rates, hotel facilities, and…
    • The Villa Butler is responsible for providing personalized, high-quality service to villa guests and ensuring their comfort, satisfaction, and overall…
  • View similar jobs with this employer
    • With at least work experience as Operations Supervisor in any hotel or service-oriented organization.
    • To supervise the effective and efficient delivery of hotel…

Job Post Details

Cruise Representative - job post

Royal Caribbean Group
4.2 out of 5 stars
Makati•Hybrid work
PHP 30,000 - PHP 35,000 a month

Job details

Pay

  • PHP 30,000 - PHP 35,000 a month

Job type

  • Full-time

Location

Makati•Hybrid work

Full job description

Cruise Reservations Sales Representative

Job Overview

Join Royal Caribbean as a Cruise Reservations Sales Representative and become part of a team dedicated to creating unforgettable vacation experiences.

In this role, you will handle inbound calls from travel partners and guests, assisting with cruise bookings, reservation changes, pricing inquiries, and vacation planning. You'll use your customer service and sales skills to identify customer needs, recommend suitable cruise options, and deliver exceptional service with every interaction.

If you enjoy helping customers, thrive in a fast-paced environment, and are passionate about travel and hospitality, we'd love to hear from you.

What You'll Do

Sales & Reservations

  • Answer inbound calls from travel partners and guests regarding cruise vacations.
  • Provide information on cruise itineraries, promotions, pricing, and availability.
  • Recommend cruise products and vacation packages based on customer needs.
  • Cross-sell and upsell relevant products and services.
  • Secure new bookings and assist customers throughout the reservation process.

Reservation Servicing

  • Modify existing reservations as requested.
  • Process payments and maintain accurate booking records.
  • Assist with special requests and guest preferences.
  • Research and provide solutions to customer inquiries and concerns.

Customer Service Excellence

  • Deliver professional, friendly, and personalized service.
  • Resolve routine concerns and escalate complex issues when necessary.
  • Ensure all interactions meet company quality standards and service expectations.

Administrative Support

  • Accurately enter and maintain customer and reservation information.
  • Utilize multiple systems and tools to manage bookings and customer inquiries.
  • Participate in training programs and ongoing development initiatives.

What We're Looking For

Required Qualifications

  • High School Diploma or equivalent.
  • At least 6 months of customer service, sales, hospitality, travel, or call center experience.
  • Strong verbal and written communication skills.
  • Ability to type at least 35 WPM accurately.
  • Comfortable working in a fast-paced, performance-driven environment.
  • Strong problem-solving and decision-making skills.
  • Ability to work scheduled shifts, including breaks and lunch schedules as assigned.

Preferred Qualifications

  • Experience in reservations, travel, hospitality, tourism, airline, hotel, or cruise industries.
  • Previous inbound sales or customer service experience.
  • Associate degree or higher.

Key Skills

  • Customer Service
  • Inbound Sales
  • Reservations Management
  • Travel & Tourism
  • Communication Skills
  • Problem Solving
  • Data Entry
  • CRM Systems
  • Cross-selling & Upselling
  • Time Management
  • Attention to Detail

Why Join Royal Caribbean?

  • Be part of a world-renowned cruise and vacation brand.
  • Career growth and development opportunities.
  • Collaborative and supportive team environment.
  • Opportunity to help create memorable travel experiences for guests around the world.

Pay: Php30,000.00 - Php35,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance

Work Location: Hybrid remote in Makati City

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