Hotel Restaurant jobs in Cagayan de Oro

Country Village Hotel looking for Restaurant Waiter who is responsible for providing exceptional dining experiences by taking accurate food and beverage orders, delivering meals, and ensuring customer satisfaction.

Key Responsibilities

• Greet and escort guests to their tables in a warm and welcoming manner.
• Present the menu and provide detailed information about dishes, including portion sizes, ingredients, and potential allergens.
• Prepare tables by setting up linens, silverware, and glassware before service.
• Take accurate food and beverage orders using POS systems, order slips, or memorization techniques.
• Deliver meals and beverages promptly and professionally to guests.
• Make menu recommendations and inform guests of daily specials or promotions.
• Check customer satisfaction throughout the meal and resolve any issues quickly and politely.
• Upsell additional menu items, such as beverages or desserts, without being pushy.
• Verify customer age requirements for alcoholic beverage consumption.
• Communicate order details clearly to kitchen staff and ensure timely preparation.
• Inspect dishes and utensils for cleanliness and presentation, reporting any issues to management.
• Maintain a tidy dining area, including proper table arrangements.
• Process payments accurately, including handling cash, credit cards, and providing change.
• Clear tables and transport dirty dishes and utensils to the kitchen for cleaning.
• Attend pre-shift meetings to review daily specials, menu changes, and service guidelines.
• Adhere to health and safety regulations, ensuring compliance with sanitation standards.
• Provide outstanding customer service to create a memorable dining experience.

Requirements and Skills

• Proven experience as a Waiter or Waitress in a restaurant or hospitality setting.
• Familiarity with POS systems such as Revel or Toast.
• Basic math skills for accurate billing and payments.
• Strong communication, active listening, and customer service skills.
• Ability to multi-task and perform well in a fast-paced environment.
• Team-oriented mindset with strong interpersonal skills.
• Attention to detail and excellent presentation skills.
• Flexibility to work in rotating shifts, including weekends and holidays.
• High school diploma or equivalent; food safety certification is a plus.

Job Types: Full-time, Permanent

Benefits:

• Paid training

Work Location: In person