Hotel Restaurant Management jobs in Cebu City

Job Summary

The Hotel Waiter delivers exceptional dining experiences to guests by taking orders, serving food and beverages, and maintaining a clean, welcoming environment. Whether working in the main restaurant, a luxury lounge, or delivering room service, this role represents the hotel's brand through high-quality customer service, efficiency, and attention to detail.

Key Responsibilities1. Guest Service & Order Management

• Welcome and Seat Guests: Greet guests warmly, escort them to tables, and present menus with a professional demeanor.
• Menu Knowledge: Provide detailed information on menus, ingredients, portion sizes, and potential allergens. Offer recommendations and upsell specialty drinks, appetizers, or desserts.
• Order Taking: Accurately record food and beverage orders using the hotel’s Point of Sale (POS) system and relay them correctly to the kitchen staff.
• Food & Beverage Service: Serve dishes and drinks promptly, ensuring correct presentation, appropriate temperatures, and adherence to silver service or casual dining standards as required.

2. Operations & Maintenance

• Table Setup & Side Work: Prepare dining areas before service by setting tables (linens, silverware, glassware), replenishing condiments, and stocking service stations.
• Clearing & Cleaning: Promptly clear tables as guests finish courses, reset tables for the next party, and maintain a spotless dining room.
• Room Service (In-Room Dining): When assigned, transport trays or carts to guest rooms, set up the meal according to hotel standards, and retrieve used trays later.
• Billing & Payments: Present accurate bills, process payments (cash, credit cards, or room charges), and handle receipts responsibly.

3. Compliance & Teamwork

• Health & Safety: Adhere strictly to food safety, hygiene, and sanitation regulations (e.g., HACCP standards).
• Alcohol Responsibility: Monitor guest alcohol consumption and adhere to legal regulations regarding the service of alcoholic beverages.
• Collaboration: Coordinate closely with kitchen staff, bartenders, and Duty officer to ensure smooth operations and resolve guest complaints quickly.

Skills and QualificationsRequired

• Experience: Proven experience as a waiter, server, or runner
• Communication: Excellent verbal communication and active listening skills in English (multi-lingual skills are highly valued in international hotels).
• Physical Stamina: Ability to stand, walk, and carry heavy trays for long periods.

Soft Skills

• Customer-Centric: A warm, polite, and patient attitude with a passion for hospitality.
• Problem-Solving: Ability to handle stressful situations, quick turnarounds, and demanding guests gracefully.
• Attention to Detail: Noticing when a guest's water glass is empty, a fork is missing, or a dish isn't plated perfectly.
• Flexibility: Willingness to work in shifts, including early mornings, late nights, weekends, and holidays.

Work Environment & Benefits

• Environment: Dynamic, fast-paced, and highly interactive. Requires compliance with a strict dress code or uniform policy.
• Potential Perks: Often includes duty meals, uniform laundering, employee room discounts worldwide, service charge/tips distribution, and clear paths for career progression into F&B management.

Work Location: In person