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    • Operators answer calls promptly and courteously, using a standard greeting and accurately directing calls to the correct guest room, department, or staff member…
    • View all Crowne Plaza Hotels & Resorts jobs - Quezon City jobs - Phone Operator jobs in Quezon City
    • Salary Search: Telephone Operator salaries in Quezon City
    • See popular questions & answers about Crowne Plaza Hotels & Resorts
    • May work in restaurants, hotels, banquet halls, conference centers, or outdoor event venues.
    • On-call and event-based scheduling.
    • Answering customer inquiries through phone calls, chat, or email.
    • As a Customer Service Representative, you will assist customers through different…
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    • Monitors reservations sales agents while on phone calls.
    • Responsible for soliciting and managing of reservations sales-related opportunities.
    • Handle hotel reservations, inquiries, and cancellations from customers and other stakeholders.
    • Provide accurate information about hotel availability, rates,…
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    • Monitors reservations sales agents while on phone calls.
    • Responsible for soliciting and managing of reservations sales-related opportunities.
    • No BPO or call center experience required.
    • Assist with hotel bookings and room reservations.
    • Provide information about hotel policies and amenities.
    • Help customers adjust or cancel reservations while adhering to hotel policies.
    • Recommend special offers, packages, and room upgrades to boost hotel occupancy…
    • Provide accurate information regarding hotel rates, policies, and accommodations.
    • Handle customer inquiries via phone, chat, and email related to hotel…
    • Customer service, reservations, or call center experience is not required but is an advantage.
    • Answer and route incoming calls.
    • Handle food and delivery orders.
    • Fresh graduates are welcome to apply; experience in customer service, call center/BPO, food service, restaurant operations, or hospitality is an advantage.
    • Processing payments and managing reservation deposits in accordance with hotel policies.
    • Processing and confirming reservations accurately within hotel systems,…
    • Experience in a restaurant, food service, or quick-service restaurant environment is an advantage.
    • Minimum of 6 mos. experience in *customer service, order…
    • Direct calls to guest rooms, hotel personnel, or appropriate departments.
    • Answer incoming calls promptly and professionally.
    • At least High School Graduate.
    • At least 3 years of experience in restaurant, hotel, or hospitality management.
    • Manage daily restaurant operations, ensuring efficiency and high service…
Telephone Operator
Crowne Plaza Hotels & Resorts
·
3.7
Quezon City
Apply on company site

Full job description

Key Responsibilities of a Hotel Telephone Operator:

Answering and Directing Calls:

Operators answer calls promptly and courteously, using a standard greeting and accurately directing calls to the correct guest room, department, or staff member.

Message Handling:

They take messages for guests and ensure they are delivered promptly and accurately.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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