Hotel Restaurant Call Center jobs

Customer Service Representative (CSR) – Hotel Reservation Account | Up to ₱27,000 Monthly

Onsite | Full-time | Metro Manila

Start Your Career in Customer Service

Looking for Call Center jobs in Metro Manila? We are hiring Customer Service Representatives (CSR) for a Hotel Reservation Account. If you enjoy helping customers, planning travel experiences, and delivering excellent service, this is a great opportunity to build a rewarding career in the hospitality and travel industry.

Join our growing team and enjoy competitive pay, paid training, HMO benefits, and exciting opportunities for career growth.

Quick Job Overview

• Position: Customer Service Representative (CSR)
• Account: Hotel Reservation Account
• Salary: Up to ₱27,000 monthly
• Work Setup: Onsite
• Employment Type: Full-time
• Location: Metro Manila
• Schedule: Shifting schedule
• Training: Paid training provided
• Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, performance incentives, and career advancement opportunities

What You'll Do

As a Customer Service Representative, you'll assist customers with hotel reservations, booking modifications, cancellations, and travel-related inquiries while providing exceptional customer service.

Key Responsibilities

• Answer inbound customer calls professionally and courteously.
• Assist customers with hotel reservations, room availability, and booking inquiries.
• Process new reservations, booking modifications, cancellations, and refund requests based on company policies.
• Provide information about hotel amenities, room rates, promotions, and loyalty programs.
• Help customers with payment inquiries and reservation confirmations.
• Update customer records accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Meet quality, productivity, and customer satisfaction standards.

Who Can Apply?

We're looking for candidates who meet the following qualifications:

• High School, Senior High School, or College Graduate
• No BPO or call center experience required
• Fresh graduates and first-time BPO applicants are welcome to apply
• Good English communication skills
• Basic computer knowledge
• Strong customer service and problem-solving skills
• Attention to detail and organizational skills
• Willing to work onsite
• Willing to work on a shifting schedule, including weekends and holidays if required
• Experience in hospitality, travel, hotel reservations, or BPO is an advantage but not required

Why Join Us?Competitive Compensation

• Up to ₱27,000 monthly salary
• Performance incentives
• Night differential
• Overtime pay
• Holiday pay

Great Employee Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Career Growth Opportunities

We believe in promoting talent from within. Many supervisors, trainers, quality analysts, and team leaders started their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for career advancement.

What Is It Like Working in This Role?

You'll work in a collaborative and supportive environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and build a rewarding career in the hospitality and travel industry.

Hiring Process

Getting hired is simple:

• Submit your application.
• Complete the initial screening.
• Take the required assessment (if applicable).
• Attend the interview.
• Receive your job offer.
• Start your paid training.

Frequently Asked QuestionsWhat does a Hotel Reservation Account Customer Service Representative do?

A Hotel Reservation Account Customer Service Representative assists customers with hotel bookings, room reservations, reservation changes, cancellations, payment inquiries, and general questions about hotel accommodations while delivering excellent customer service.

What is a Hotel Reservation Account?

A Hotel Reservation Account supports customers of hotels, resorts, and online travel booking companies. Representatives help guests book accommodations, modify reservations, confirm bookings, process cancellations, and provide information about hotel services and amenities.

Do I need call center or BPO experience?

No. BPO or call center experience is not required for this position. Fresh graduates, first-time BPO applicants, and candidates without prior call center experience are welcome to apply.

Is this a voice or non-voice account?

This is primarily a voice account, where you'll assist customers through inbound phone calls. Some accounts may also include email or chat support.

Is this a work-from-home job?

No. This position requires employees to work onsite in Metro Manila.

What skills are important for this role?

Successful Hotel Reservation Account Customer Service Representatives typically have:

• Excellent communication skills
• Customer service and hospitality skills
• Active listening
• Problem-solving abilities
• Basic computer knowledge
• Attention to detail
• Time management
• Ability to work in a fast-paced environment

What benefits will I receive?

Qualified employees may enjoy:

• Competitive salary
• Performance incentives
• Paid training
• HMO from Day 1
• Paid leave credits
• Government-mandated benefits
• 13th Month Pay
• Career growth opportunities

Explore More Career Opportunities

You may also be interested in:

• Customer Service Representative – Travel Account
• Customer Service Representative – Retail Account
• Customer Service Representative – Financial Account
• Technical Support Representative
• Chat Support Representative (Non-Voice)

Apply Today

Ready to start your career in the hospitality and travel industry?

Apply now for our Customer Service Representative – Hotel Reservation Account opening. No BPO experience needed—freshers and first-time applicants are welcome to apply.

We look forward to helping you build a rewarding and successful career.

Pay: Php19,000.00 - Php27,000.00 per month

Benefits:

• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person