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Hotel Restaurant, Travel jobs in Quezon City

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Guest Services Associate

Job details

Pay information not provided
Quezon City

Full job description

  • Welcoming guests as they arrive and checking them into their rooms
  • Answering phone calls and responding to guest inquiries
  • Handling guest complaints and resolving issues in a timely and professional manner
  • Processing payments and maintaining accurate guest records
  • Assisting guests with luggage and other requests
  • Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
  • Maintaining a clean and organized front desk area
  • Providing information about hotel amenities, local attractions, and restaurants
  • Upselling hotel services and amenities to guests
  • Ensuring guest satisfaction throughout their stay

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