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Hotel Reservationist
Full-time

Job details

Pay information not provided
Full-time
Tacloban

Full job description

We are looking for a friendly and organized Hotel Reservationist to handle room bookings and assist guests over the phone, via email, and online. You will be the first point of contact for guests planning their stay, ensuring a smooth booking process from start to finish.

Key Responsibilities

  • Process room reservations, cancellations, and modifications accurately in our system.
  • Answer phone calls and reply to emails regarding room rates, hotel amenities, special offers, and policies.
  • Recommend room upgrades, special packages, or hotel services to enhance the guest experience.
  • Share booking details, special requests, and group reservations with the Front Desk and Housekeeping teams.
  • Handle deposits, prepayments, and billing details securely.

What We’re Looking For

  • 1+ years in customer service, hotel front desk, or call center (hotel bookings).
  • Clear, professional, and friendly verbal and written communication skills.
  • Comfortable using computer systems, booking software, and email platforms.
  • High accuracy when entering guest details, dates, and payment information.
  • Residing in Tacloban or nearby areas.
  • Can start immediately.

Work Location: In person

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