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    • Basic knowledge of hotel management software.
    • Previous experience in a hotel front office or customer service role preferred.
    • Assist in enhancing the guest satisfaction scores of the hotel.
    • Provide a best-fit solution to fulfill the customer needs.
    • A graduate of Bachelor of Science in Hospitality Management, Tourism Management, Hotel and Restaurant Management, Marketing Management or any related courses.
    • With or without front desk/receptionist experience (experience preferred but not required).
    • We are looking for a friendly, professional, and organized *Front…
    • We are seeking to employ the service of Receptionist who will be responsible for greeting our visitors and providing exceptional customer service assistance.
    • 5.1.3 Coordinates with outgoing and incoming receptionists.
    • 5.1.18 Exchange foreign currencies acceptable to the hotel for houseguest only.
    • 1 year of Receptionist experience in a 5 star luxury hotel is preferred.
    • Ensures and maintains confidentiality of all guest’s information and pertinent hotel…
    • The Receptionist is responsible for welcoming visitors, answering phone calls, and providing administrative support to ensure smooth front desk operations.
    • Member Relations: Greet and assist members and their guests with a professional and friendly attitude.
    • Booking Management: Handle court reservations and…
    • Maintain updated guest records in the hotel database.
    • 0–2 years of customer service or hotel experience.
    • Provide information about hotel services, amenities,…
    • In this role, you will provide outstanding customer support while managing billing, invoicing, and order processing using QuickBooks and other operational…
    • Bachelor's degree in Hospitality/Tourism/Hotel Management, Marketing, Business, or another relevant field.
    • With good written and oral communications skills.
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    • Previous experience as a receptionist or in a customer-facing role, preferably in the beauty or wellness industry.
    • Comprehensive health and wellness benefits.
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    • Previous experience in customer service or as a receptionist, preferably in a sales-driven environment.
    • Receptionist (Graduate of Tourism, Hotel Services, and…
    • A Front Office Associate is responsible for managing the reception area and serving as the first point of contact for visitors, clients, and customers.

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Job Post Details

Front Office Associate - job post

Dusit Thani Manila
3.8 out of 5 stars
Makati

Job details

Job type

  • Full-time

Location

Makati

Full job description

About Us:

At Dusit Thani Manila, we pride ourselves on delivering exceptional guest experiences from the moment they arrive. We are looking for a friendly, professional, and detail-oriented Front Office Agent to be the first point of contact for our guests and ensure their stay is seamless and memorable.

Job Summary:

The Front Office Agent is responsible for providing excellent guest service, managing reservations and check-ins/check-outs, and assisting with any guest inquiries or requests. This role is essential in creating a welcoming environment and maintaining the smooth operation of the front desk.

Key Responsibilities:

  • Greet and welcome guests in a warm and professional manner.
  • Handle guest check-ins and check-outs efficiently.
  • Manage room reservations and cancellations, both online and on-site.
  • Provide accurate information about hotel services, facilities, and local attractions.
  • Handle guest inquiries, requests, and complaints promptly and courteously.
  • Maintain the front desk area, ensuring it is organized and presentable at all times.
  • Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
  • Process payments and maintain accurate records of transactions.
  • Uphold hotel policies and procedures to ensure guest safety and satisfaction.

Qualifications:

  • Previous experience in a hotel front office or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Professional appearance and demeanor.
  • Ability to work flexible shifts, including weekends and holidays.
  • Basic knowledge of hotel management software.

Job Type: Full-time

Benefits:

  • Employee discount
  • Staff meals provided

Education:

  • Bachelor's (Preferred)

Experience:

  • Guest Service Agent: 2 years (Required)

Work Location: In person

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