Hotel Receptionist jobs

Job Overview:

We are seeking a professional and customer-focused Hotel Receptionist to join our team. The ideal candidate will be responsible for welcoming guests, handling reservations, managing front desk operations, and ensuring a smooth and pleasant guest experience from arrival to departure.

Key Responsibilities:

• Welcome and greet guests in a friendly and professional manner
• Handle guest check-in and check-out procedures efficiently
• Answer phone calls, emails, and guest inquiries promptly
• Make, confirm, and manage room reservations
• Provide accurate information about hotel/resort facilities, services, and local attractions
• Process guest payments, billing, and account settlements
• Maintain accurate guest records and booking information
• Coordinate with housekeeping, maintenance, and other departments regarding guest concerns and room readiness
• Resolve guest complaints and concerns professionally
• Maintain cleanliness and organization of the reception and lobby area
• Ensure compliance with hotel policies and procedures

Qualifications:

• Graduate of Hospitality Management, Tourism, or related field is an advantage
• Previous experience in front desk, receptionist, or customer service role preferred
• Strong communication and interpersonal skills
• Customer-service oriented with a professional attitude and appearance
• Basic computer knowledge and familiarity with reservation systems is an advantage
• Ability to multitask and work in a fast-paced environment
• Willing to work flexible schedules, including weekends and holidays

Work Location: In person