Hotel,elizabeth Hotel jobs in Cebu City

What is the job

The Front Desk Associate is responsible of ensuring the efficient checking in and out of hotel guest throughout all stages of the guest’s stay. They are concerned with the timely preparation of accurate guest billing and ensures that guest’s concerns during their entire stay are well- attended to in an effective and timely manner.

Your day to day

People

o Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.

o Displays a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

o Promotes efficiency, confidence, courtesy and an extremely high standard of social skills o Generally, promotes and ensures good inter-departmental relations

Guest Experience

o Be readily available for guests as a point of contact and jointly responsible for proper handling of guest complaints, communicating and documenting any guests’ complaints or issues.

o Accept and communicate openly the wishes or requests from guests to respective departments/ or staffs.

o Communicate openly to superiors or immediate heads regarding any issues, problems, guest request, comments or complaints and other relevant information.

Financial

o Reports immediately to the Immediate Head of any potential credit risk and other guest related problems.

o Responsible for the cash inventory allocated i.e. daily check, declaring shortfalls.

o Cashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy o Knows the credit policy of the hotel and how to code each reservation

What we need from you

o You should ideally have a diploma or degree in Hotel Management, Tourism or any equivalent.
o Computer Literate
o Pleasing personality, excellent customer service skills, polite and positive disposition.
o Organizational leadership and strong interpersonal skills.
o Service-oriented

o Effective training skills
o Effective complaints handling skills
o Oral and written fluency in English language
o Fluent in local dialect.
o Smart appearance, pleasant disposition, fit and articulate.

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• On-site parking
• Opportunities for promotion
• Staff meals provided

Experience:

• Administrative Assistant: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person