Hotel,elizabeth Hotel jobs in Cebu City

GUEST RELATIONS ASSOCIATE/ FRONT OFFICE STAFF for BE Residences Lahug (BE Pods) in Lahug, Cebu City.

JOB SUMMARY

Provide utmost guest satisfaction by anticipating and responding to every guest’s needs with flexibility and attention to detail and endeavor to make each stay as worthy experience for the guest and a gainful undertaking for the hotel; meet guest expectations realizing the importance of leaving room for improvements and seek to attain the highest level of quality and service with a warm, responsive and personal touch

DUTIES AND RESPONSIBILITIES

1. Perform check-in and check-out procedure, accommodate special requests whenever possible

2. Assist in pre-registration and blocking of rooms for reservations

3. Understand and adhere to proper credit, check cashing and cash handling policies and procedure

4. Know room locations, type of rooms available and room rates

5. Use suggestive selling techniques to sell rooms and to promote other services of the hotel

6. Check arrival folder and ensure that registration materials are properly arranged and correctly prepared

7. Ensure all expected arrivals have pre-blocked rooms

8. Log in and read communications log book; turn over to the next shift any important instructions and pending items

9. Check for any action memos or department memos that pertain to staff; sign once read and understood

10. Check calendar for the day’s reminders

11. Attend briefings before start of shift

12. Endorse any pending matters from the previous shift to the housekeeping Manager/Supervisor

13. Log fax received through front office fax machine including name of addressee, room number, time received

14. Coordinate room status updates with the housekeeping department by notifying them of all check-outs, late check-outs, early check-ins, special requests and part day rooms

15. Possess a working knowledge of reservations; take some day reservations and future reservations when necessary; know cancellation procedure

16. Know how to use front office equipment

17. Follow procedure for issuing and closing safety deposit boxes used by guests

18. Use proper message handling procedures

19. Maintain constant communication with Housekeeping Coordinator for latest updates on room status

20. Review room blockings in the previous nights

21. Identify all due out rooms and arrange supporting documents

22. Verify method of payment and ensure that sufficient credit card approval has been obtained to ensure fast check-out service

23. Ensure that authorized persons are not allowed at the Front Desk Area

24. Handle and promptly act on guest complaints to ensure optimum guest satisfaction

25. Inform Front Office Supervisor of guest complaints for notation in Guest History File

26. Report any unusual occurrences or requests to the Manager or Supervisor

27. Be familiar with hotel’s facilities for the purpose of assisting guests and giving them correct information

28. Coordinate with housekeeping in the maintenance, cleanliness and orderliness of the work area

29. Ensure that all clients consistently receive prompt, efficient and friendly service

30. Coordinate with housekeeping regarding expected group arrival and VIP arrival for the day

31. Attend regular staff meetings in order to keep updated with information and procedure relating to Front Desk Operations

32. Perform other related duties as may assigned by superior

QUALIFICATIONS:

• Bachelor's degree preferably HRM, Tourism and related courses
• With very good communication skills
• With cheerful disposition, courteous and well-mannered
• Personable, friendly, proactive

Job Type: Full-time

Education:

• Bachelor's (Required)

Work Location: In person

Job Type: Full-time

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Location:

• Cebu City, Cebu (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person