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Hotel, Restaurant jobs in Baguio

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    • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
    • Responds to telephone and in-person inquiries regarding…
    • View all Newtown Plaza Hotel jobs - Baguio jobs - Guest Service Agent jobs in Baguio
    • Salary Search: Front Office Associate/ Guest Service Associate salaries in Baguio
    • Follow food safety, sanitation, and hotel service standards.
    • Greet and assist guests in a friendly and professional manner.
    • Proven restaurant serving or waitering experience.
    • Prepare restaurant tables with special attention to sanitation and order.
    • Attend to customers upon entrance.
    • Promote menu items and contribute to a welcoming guest experience that reflects the hotel's service culture.
    • Prepare and serve coffee, tea, and other beverages…
    • An expert in providing travel advice and solutions.
    • A critical customer touch point for delivering on our IHG brand experience.
    • Knowledge or experience in food and beverage service is an advantage.
    • Able to walk and stand for long hours.
    • Willing to render duty during holidays & weekends.
    • Provide excellent customer service by taking orders, delivering food, and assisting guests with menu inquiries.
    • Greet, seat, and attend to guests promptly.
    • Welcome guests and lead them to their seats.
    • Deliver orders to the table in a timely manner.
    • Adhere to food, sanitary, and safety standards.
    • The Waitstaff is responsible for ensuring diners have a positive experience at the Hotel’s restaurant by exhibiting excellent guest service.
    • Knowledge or experience in food and beverage service is an advantage.
    • Able to walk and stand for long hours.
    • Willing to render duty during holidays & weekends.
    • Prepare tables by setting up linens, silverware and glasses.
    • Serve food and drink orders.
    • With experience in food and beverage service, café, or restaurant operations is preferred.
    • Prepare and serve coffee, tea and other beverages according to…
    • Proficient in restaurant management software and POS systems.
    • The Cashier provides exceptional customer service and supports in delivering high quality food…
    • Proven track record in overseeing full restaurant operations, including FOH teams.
    • Minimum of 3–5 years of experience in restaurant management in a Restaurant /…
    • Experience from a casual dining or quick service restaurant.
    • Respond to customer complaints tactfully and professionally.
    • Adheres company code of conduct.

Job Post Details

Front Office Associate/ Guest Service Associate
Newtown Plaza Hotel
Baguio
From PHP 505 a day
Permanent, Fresh graduate, Full-time
Apply now

Job details

From PHP 505 a day
Permanent, Fresh graduate, Full-time
Baguio

Full job description

GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:

· Ensure outstanding customer care at all times.

· Maintains a friendly, cheerful, and courteous demeanor at all times.

· Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

· Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

· Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

· Prepares daily shift process ensuring all team members adhere to standard operating procedures.

· Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

· Adhere to company credit limit/ floor limit policies.

· Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.

· Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php505.00 per day

Benefits:

  • Staff meals provided

Ability to commute/relocate:

  • Baguio, Benguet: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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