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    • Serving homeowners, strata managers, and commercial clients, they are known for their fast turnaround, technical expertise, and exceptional service.
    • View all Scale Up Staff jobs - Work from Home jobs - Client Services Coordinator jobs in Work from Home
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Job Post Details

Scheduling and Client Services Coordinator - job post

Scale Up Staff
Work from Home
PHP 40,000 - PHP 60,000 a month

Job details

Pay

  • PHP 40,000 - PHP 60,000 a month

Job type

  • Full-time

Location

Work from Home

Full job description

ScaleUp Staff is hiring on behalf of our client, a well-established and highly regarded inspection, testing, and remediation specialist operating across the NSW Central Coast, Greater Newcastle, and North Sydney since 2014. Serving homeowners, strata managers, and commercial clients, they are known for their fast turnaround, technical expertise, and exceptional service.

We are looking for a sharp, proactive Service & Operations Scheduler to take complete ownership of the schedule and keep operations running like clockwork.

You’ll be the central hub of daily operations—answering enquiries, capturing key job details, booking site inspections, and coordinating contractors. You’ll work closely with the Operations Manager, handling the administrative heavy lifting so they can focus on site inspections and quoting.

Key Responsibilities

  • Enquiry & Lead Management: Respond promptly to incoming leads, gather necessary site details, and triage requests via phone and email.
  • Smart Scheduling: Book, confirm, and optimize site inspections across crew calendars; quickly fill schedule gaps when cancellations or changes occur.
  • Contractor & Crew Coordination: Follow up with trades and contractors across Central Coast, Newcastle, and North Sydney to confirm availability, attendance, and job completion.
  • CRM & Inbox Triage: Maintain the shared inbox and keep GoHighLevel (GHL) accurate by logging leads, bookings, quotes, pipeline updates, and invoices.
  • Proactive Follow-Ups: Chase unconfirmed bookings, pending quotes, and outstanding field reports so nothing slips through the cracks.
  • Managerial Support: Prepare administrative documentation, assist with quote prep, and ensure smooth delivery of post-work clearance reports.

About You

To excel in this role, you bring strong organizational instincts and a customer-first mindset:

  • Australian Business Experience (Essential): Prior experience in scheduling or customer coordination for an Australian business. You understand local communication styles, expectations, and trade jargon.
  • Relevant Industry Background(Essential): Experience in trades, cleaning, pest control, property maintenance, or real estate/property management.
  • Proactive "Chaser" Mindset: You don't wait around—you actively follow up with quiet clients, busy contractors, and pending quotes.
  • Communication: Exceptional, clear spoken English with strong phone confidence and professional written communication skills.
  • Adaptable Under Pressure: You stay calm and logical when schedules shift unexpectedly throughout the day.
  • Alignment: Comfortable working standard Australian business hours.

Tech Stack & Tools

  • GoHighLevel (GHL): Primary CRM for all leads, bookings, quotes, and invoices. Prior GHL experience is a major plus, or hands-on experience with comparable platforms like ServiceM8, Tradify, simPRO, or HubSpot.
  • Microsoft 365: High proficiency in Outlook (shared inbox/calendar management) and Excel (job tracking and reporting).
  • Phone & Video Tools: Daily communication with customers, contractors, and field management.

Pay: Php40,000.00 - Php60,000.00 per month

Benefits:

  • Paid training
  • Work from home

Experience:

  • Trades, Home Services, Cleaning, Property Management: 2 years (Required)
  • Working with Australian Clients: 2 years (Required)

Work Location: Remote

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