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    • As a Support Associate, you will have a significant, lasting impact on customer experience.
    • From helping clinicians provide care to assisting patients with any…
    • View all Spoke jobs - Work from Home jobs - Customer Support Coordinator jobs in Work from Home
    • Salary Search: Telehealth Customer Support | Work from Home | START ASAP salaries in Work from Home
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    • Reliable internet connection and suitable work-from-home setup.
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    • This job is responsible for the accurate implementation of Member's Healthcare benefit policy and focusing on utilization management and the delivery of…
    • Progression based on performance and readiness to manage accounts independently.
    • Run the operational setup for US TikTok Shop accounts where required, including…
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Job Post Details

Telehealth Customer Support | Work from Home | START ASAP - job post

Spoke
Remote
PHP 30,000 - PHP 35,000 a month

Job details

Pay

  • PHP 30,000 - PHP 35,000 a month

Job type

  • Full-time

Full job description

About the Company

We are evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. The company solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.
About the Role

As a Support Associate, you will have a significant, lasting impact on customer experience. From helping clinicians provide care to assisting patients with any needs, you’ll be the front lines and face of Support. If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you!

What You’ll Do
  • Triage or respond to Zendesk support tickets within SLA guidance
  • Answer incoming calls from our clients, patients, and pharmacies
  • Utilize and follow SOPs for consistent experiences
  • Effectively escalate support requests per guidelines
  • Work cross functionally with other teams when required to solve an issue
  • First level technical troubleshooting
Who You Are
  • 1+ years of customer support or related experience in a high-volume, fast-paced customer centric role
  • Great people skills found in empathy, ability to build trust and patience
  • Clear communication; excellent verbal and written skills
  • Ability to adapt and move quickly, works well with change and ambiguity
  • Experience working with cross functional team to drive improvement in all parts of the company
  • Experience with ZenDesk a plus
  • Experience in Health Care is a plus
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