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Guest Experience & Booking Specialist - Work From Home (Night Shift) - job post

CinRetta Digital Marketing Services
Remote
PHP 30,000 - PHP 45,000 a month

Job details

Pay

  • PHP 30,000 - PHP 45,000 a month

Job type

  • Full-time

Full job description

Handle guest inquiries, booking changes, and reservation support for US-based short-term

rental and property management clients. You will be the calm, clear voice guests rely on

before, during, and after their stay.

Responsibilities:

  • Respond to guest inquiries and messages across Airbnb, VRBO, Booking.com, and

direct channels

  • Manage reservations, booking changes, and cancellations
  • Coordinate check-in and check-out details and resolve guest concerns in real time
  • Respond to and manage guest reviews professionally
  • Escalate maintenance or urgent issues to the right person quickly
  • Keep booking calendars synced and updated across platforms

Requirements:

  • At least 1 year of experience in guest communication, hospitality, or customer support

(Airbnb/VRBO/STR experience strongly preferred)

  • Excellent written English with a warm, professional tone
  • Comfortable working full-time night shift aligned to US hours
  • Reliable internet connection and a quiet home office setup
  • Calm under pressure and able to de-escalate frustrated guests

Preferred Qualifications

  • Experience with Guesty, Hostaway, Hospitable, Lodgify, or OwnerRez
  • Experience supporting US clients directly

About the Company

CinRetta is a Philippines-based offshore staffing partner working exclusively with US property management and short-term rental companies.

Pay: Php30,000.00 - Php45,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • How many years of experience do you have handling guest support, reservations, or customer service for Airbnb, VRBO, or other short-term rental platforms?
  • Which property management systems have you used?
  • Are you willing and able to work full-time night shifts aligned with US business hours?

Work Location: Remote

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