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Home Based, Virtual Assistant Medical jobs

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    • Triage or respond to Zendesk support tickets within SLA guidance.
    • 1+ years of customer support or related experience in a high-volume, fast-paced customer…
    • View all Spoke jobs - Work from Home jobs - Customer Support Coordinator jobs in Work from Home
    • Salary Search: Telehealth Customer Support | Work from Home | START ASAP salaries in Work from Home
    • Assist in processing pending driver applications.
    • Job Types: Full-time, Temporary.
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    • Marketing or any business graduate.
    • Research and schedule speaking and/or presentation opportunities for Estate Planning;
    • Experience working in the medical/healthcare field.
    • Strong understanding of medical terminology and patient communication.
    • Monthly medical allowance (after 6 months).
    • A degree OR some units in allied medical course is preferred.
    • Referral coordination, including requesting medical…
    • Proficiency with Google Workspace and/or Microsoft Office.
    • This role plays a critical operational function: ensuring that caregiver schedules are stable, shifts…
    • Healthcare or home care administration.
    • Virtual assistant or administrative support.
    • Follow up on client or operational matters when required.
    • Webcam (Built-in or external is fine).
    • Unlimited post-paid internet; connection via WIFI or LAN cable is fine (internet must be private connection and can have…
    • We are looking for a medical administrative assistant who can assist in.
    • Experience working in the realm of medical billing and revenue cycle or.
    • 1-2 years' experience in a virtual assistant or other remote or hybrid role.
    • Provide virtual administrative and operational support to internal teams,…
    • Work from home with a reliable setup.
    • * Leverage AI platforms (e.g., ChatGPT) to enhance productivity in tasks like drafting communications or conducting…
    • * Prior experience supporting remote teams or Australian businesses.
    • * 2+ years of proven experience as an Administrative Assistant, Administrator, or in a…
    • Have experience in admin or operations, ideally in Australian Public Practice.
    • Permanent work-from-home set-up.
    • 9-day fortnight: 6:30 am to 3:30 pm PH time.
    • This includes psychology graduates, individuals with a psych major, or candidates who have worked in mental health, counselling, allied health, or psychology…
    • Prior experience supporting a law firm or legal team strongly preferred.
    • Flag issues, bottlenecks, or process gaps to the team proactively.

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Job Post Details

Telehealth Customer Support | Work from Home | START ASAP - job post

Spoke
Remote
PHP 30,000 - PHP 35,000 a month

Job details

Pay

  • PHP 30,000 - PHP 35,000 a month

Job type

  • Full-time

Full job description

About the Company

We are evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. The company solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.
About the Role

As a Support Associate, you will have a significant, lasting impact on customer experience. From helping clinicians provide care to assisting patients with any needs, you’ll be the front lines and face of Support. If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you!

What You’ll Do
  • Triage or respond to Zendesk support tickets within SLA guidance
  • Answer incoming calls from our clients, patients, and pharmacies
  • Utilize and follow SOPs for consistent experiences
  • Effectively escalate support requests per guidelines
  • Work cross functionally with other teams when required to solve an issue
  • First level technical troubleshooting
Who You Are
  • 1+ years of customer support or related experience in a high-volume, fast-paced customer centric role
  • Great people skills found in empathy, ability to build trust and patience
  • Clear communication; excellent verbal and written skills
  • Ability to adapt and move quickly, works well with change and ambiguity
  • Experience working with cross functional team to drive improvement in all parts of the company
  • Experience with ZenDesk a plus
  • Experience in Health Care is a plus
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