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Job Post Details

Medical Virtual Assistant
NeoWork
·
4.5
Philippines
•
Remote
Full-time

Job details

Pay information not provided
Full-time
Remote in Philippines

Full job description

NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities
  • Answer and place patient calls for scheduling, reminders, and general inquiries
  • Verify insurance eligibility and benefits and support pre-authorization requests
  • Process patient intake forms and update records in the EHR
  • Coordinate referrals, follow-ups, and communication with providers
  • Route clinical or billing questions to the right staff
  • Handle all patient information in a HIPAA-compliant manner

Requirements

  • 1+ year of experience in a medical office, healthcare call center, or patient services role
  • Excellent spoken and written English with a calm, professional phone manner
  • Familiarity with medical terminology
  • Experience using EHR or practice management systems
  • Strong organization and multitasking skills
  • Availability to work U.S. business hours
  • Based in the Philippines, with a reliable home office setup and stable internet connection

Nice to Have
  • Experience with insurance verification or prior authorizations
  • Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks

Benefits

  • Health Maintenance Organization (HMO)
  • Paid Time Off (PTO)
  • Mental Health Leave
  • Birthday Leave
  • Gym Allowance
  • Extra Holiday Pay
  • Remote Work Setup
  • Opportunities for professional growth and development
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