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    • This is a non-voice support role focused on assisting customers with *account-related…
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Job Post Details

Email & Chat Support – Non-Voice - job post

iStaff Solutions Inc.
Pasig
PHP 22,000 - PHP 26,000 a month

Job details

Pay

  • PHP 22,000 - PHP 26,000 a month

Job type

  • Full-time

Location

Pasig

Full job description

We are hiring Customer Service Representatives (Email & Chat Support) to handle customer concerns through written communication channels.

This is a non-voice support role focused on assisting customers with account-related concerns such as password resets, refunds, and basic troubleshooting via email and live chat.

Key Responsibilities

  • Handle customer inquiries via email and live chat (non-voice support)
  • Assist customers with password resets, account access issues, and refund requests
  • Provide accurate, timely, and professional responses following company guidelines
  • Ensure proper documentation of all interactions in the system
  • Follow standard processes and workflows for issue resolution
  • Maintain high-quality communication with attention to tone, clarity, and accuracy
  • Escalate complex cases to the appropriate department when needed

Qualifications

  • At least Senior High School graduate or College level/graduate
  • Must have experience in live chat and email support (required)
  • Experience in voice/call center support is an advantage but not required
  • Strong written communication skills (grammar, spelling, clarity)
  • Good attention to detail and ability to follow processes
  • Able to work in a fast-paced BPO environment

Pay: Php22,000.00 - Php26,000.00 per month

Benefits:

  • Additional leave
  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Availabity for phone interview (Date and Time), preferably this week
  • Can you start by April 20?

Experience:

  • Email Support: 1 year (Required)
  • Live Chat: 1 year (Required)
  • CSR Voice: 1 year (Preferred)

Work Location: Hybrid remote in Pasig

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