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Home Based, Medical Encoder jobs

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    • Triage or respond to Zendesk support tickets within SLA guidance.
    • 1+ years of customer support or related experience in a high-volume, fast-paced customer…
    • View all Spoke jobs - Work from Home jobs - Customer Support Coordinator jobs in Work from Home
    • Salary Search: Telehealth Customer Support | Work from Home | START ASAP salaries in Work from Home
    • Proven experience as a medical transcriptionist or transcription editor (minimum 2 years preferred).
    • Stay up to date with current medical terminology,…
    • HVAC, plumbing, or home services industry experience.
    • Dispatch coordination or scheduling experience in a service-based company.
    • Experience working in the medical/healthcare field.
    • Strong understanding of medical terminology and patient communication.
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    • This job is responsible for the accurate implementation of Member's Healthcare benefit policy and focusing on utilization management and the delivery of…
    • Clinical Knowledge: Strong mastery of medical terminology, anatomy, and pharmacology.
    • Education: Background in Healthcare (Nursing, Biology, or Pre-Med) is…
    • Review and follow up on denied or unpaid claims.
    • Strong understanding of medical billing processes and insurance claims.
    • US Medical Billing: 1 year (Preferred).
    • Monthly medical allowance (after 6 months).
    • A degree OR some units in allied medical course is preferred.
    • Referral coordination, including requesting medical…
    • Takes information from different locations/sources such as but not limited to bills, reports, items, audio recordings or publications, and enter it into an…
    • Prior experience in scheduling, staffing coordination, or healthcare operations (especially ABA or allied health) preferred.
    • Experience with ERP/inventory systems like Acumatica or Oracle is a plus.
    • Data Entry & Management: Input and update product details, pricing, and inventory…
    • Lean Six Sigma Yellow or Green Belt.
    • Provide constructive feedback based on quality evaluations.
    • Other relevant healthcare quality or compliance certifications…
    • Review and process medical claims for submission to insurance companies or government programs.
    • Collaborate with medical staff to clarify procedures,…
    • Experience in the hospitality, travel, or cruise industry is an advantage.
    • Candidates should have a reliable internet connection and a suitable home office…
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    • Marketing or any business graduate.
    • Research and schedule speaking and/or presentation opportunities for Estate Planning;
    • Background/experience in real estate.

Job Post Details

Telehealth Customer Support | Work from Home | START ASAP - job post

Spoke
Remote
PHP 30,000 - PHP 35,000 a month

Job details

Pay

  • PHP 30,000 - PHP 35,000 a month

Job type

  • Full-time

Full job description

About the Company

We are evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. The company solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.
About the Role

As a Support Associate, you will have a significant, lasting impact on customer experience. From helping clinicians provide care to assisting patients with any needs, you’ll be the front lines and face of Support. If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you!

What You’ll Do
  • Triage or respond to Zendesk support tickets within SLA guidance
  • Answer incoming calls from our clients, patients, and pharmacies
  • Utilize and follow SOPs for consistent experiences
  • Effectively escalate support requests per guidelines
  • Work cross functionally with other teams when required to solve an issue
  • First level technical troubleshooting
Who You Are
  • 1+ years of customer support or related experience in a high-volume, fast-paced customer centric role
  • Great people skills found in empathy, ability to build trust and patience
  • Clear communication; excellent verbal and written skills
  • Ability to adapt and move quickly, works well with change and ambiguity
  • Experience working with cross functional team to drive improvement in all parts of the company
  • Experience with ZenDesk a plus
  • Experience in Health Care is a plus
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