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    • Answer inbound calls, respond to emails, and ticket inquiries from clients and end-users.
    • Log, track, and update issues in the ticketing system accurately and…
    • View all IWAVE INC jobs - Pampanga jobs - Service Desk Support jobs in Pampanga
    • Salary Search: Service Desk salaries in Pampanga
    • Competitive salary & work benefit packages.
    • The Teller is responsible for fast and accurate processing of over the counter customer transactions such as checks,…
    • We are looking for a reliable and organized General Admin Officer to support daily office operations and administrative tasks.
    • Graduate of any 4 years course or a bachelor's degree.
    • Knowledgeable in processing of any administrative documents.
    • Can handle bidding documents preparation.
    • Full-Time | Expansion Hiring.
    • Graduate or undergraduate of Business-related or IT-related courses.
    • With at least 2 years of experience in encoding or…
    • Full-Time | Expansion Hiring.
    • Graduate or undergraduate of Business-related or IT-related courses.
    • With at least 2 years of experience in encoding or…
    • PMVA is in need of Virtual Assistants for our Real Estate clients in Australia and New Zealand..
    • Permanent Office-Based Job - Clark, Pampanga (NO WFH/REMOTE…
    • The Data Entry Clerk is responsible for inputting lists of items, numbers, or other data into the computer; or completing forms that appear on a computer screen…
    • NATURE OF EMPLOYMENT:* Contract of Service (COS).
    • A Bachelor's Degree in Computer Science, Information Technology, or similar.
    • We are looking for a reliable and organized General Admin Officer to support daily office operations and administrative tasks.
    • This job is responsible for the accurate implementation of Member's Healthcare benefit policy and focusing on utilization management and the delivery of…
    • IPPINKA (www.ippinka.com) stands for functional, long-lasting, and well-made products for your life.
    • Prepare purchase orders based on sales and inventory data.
  • View similar jobs with this employer
    • At least a High School Graduate (Old Curriculum) or Senior High School Graduate.
    • At least 6 months of international customer service experience is an advantage.
    • We're looking for a results-driven Key Account Specialist to manage and grow assigned customer accounts while driving sales, profitability, and long-term…
  • View similar jobs with this employer
    • Manage and record all incoming and outgoing documents.
    • Document daily administrative tasks; maintain the record and files (whether it be a hard copy or…

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Job Post Details

Service Desk - job post

IWAVE INC
Pampanga
PHP 25,000 - PHP 30,000 a month

Job details

Pay

  • PHP 25,000 - PHP 30,000 a month

Job type

  • Full-time

Location

Pampanga

Full job description

● Answer inbound calls, respond to emails, and ticket inquiries from clients and end-users.

● Log, track, and update issues in the ticketing system accurately and promptly.

● Perform initial troubleshooting and provide remote technical support for software, hardware, and network-related issues.

● Coordinating with field support through step-by-step solutions to resolve problems.

● Escalate complex or unresolved issues to higher-level support teams following established protocols.

● Document all interactions, troubleshooting steps, and resolutions in the system for future reference.

● Monitor open tickets to ensure timely updates and closure according to SLA targets.

● Collaborate with other IT support staff and departments to ensure seamless resolution of issues.

● Adhere to data privacy, information security, and company policies during all customer interactions.

● Perform other tasks assigned by Immediate Supervisor and Department Head.

Additional Details:

- Will be deployed at Clark International Airport
- Project-based employment

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Paid training

Work Location: In person

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