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    • Role: User Insights Specialist - customer service (Digital baby app).
    • Remote (Philippines) · Full-time · ₱30,000–45,000/month*.
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    • Pay: From Php650.00 per day.

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Job Post Details

Customer Service Representative - job post

Primetrace
Philippines•Remote
From PHP 30,000 a month
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • From PHP 30,000 a month

Job type

  • Full-time

Full job description

Role: User Insights Specialist - customer service (Digital baby app)

Remote (Philippines) · Full-time · ₱30,000–45,000/month

About: Digital baby app is an AI companion app for adults. We're growing fast and want to deeply understand our users — what they love, what confuses them, why they stay or leave. Your job is to call them and bring those insights back to the product team.

What you'll do (daily):

- Phone Call the app users for 10–15 minute deep conversations — understand what they love, what frustrates them, and why they stay or leave

- Hit 12–15+ completed calls per day (each 15 - 20 min long )

- Ask sharp follow-up questions to get past surface answers to real motivations

- Write a short insights summary after each call — patterns, standout quotes, surprises

Flag recurring pain points, feature requests, and paywall/pricing reactions

You must have:

- Tagalog AND fluent English — fully bilingual, comfortable holding a deep conversation in both

- Excellent spoken + written English, warm and easy to talk to

- Persistence — comfortable making lots of calls a day without getting discouraged

- Ability to turn messy conversations into clear, useful takeaways

- Reliable internet + a quiet space for calls

Experience: 1–2 years.

Nice to have: customer success, user research, customer service

You'll be measured on: completed deep calls/day + quality of insights captured.

Details: Full-time, ₱30,000–45,000/month depending on experience.

Pay: From Php30,000.00 per month

Application Question(s):

  • Would you be able to make 70 + calls everyday ? Getting atleast 20 - 25 answered calls , each with min of 10 mins of deep conversation

Experience:

  • Customer support: 1 year (Preferred)

Work Location: Remote

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