Hiring jobs in Cebu City

ob Summary

We are looking for a friendly, professional, and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for assisting customers with inquiries, resolving concerns, processing requests, and providing excellent service through phone, email, chat, or other communication channels.

Key Responsibilities

• Respond promptly and professionally to customer inquiries and concerns.
• Provide accurate information about products, services, orders, and company policies.
• Handle customer complaints and resolve issues effectively and courteously.
• Process customer requests, orders, returns, refunds, or account updates as needed.
• Maintain accurate records of customer interactions and transactions.
• Follow established company procedures, service standards, and escalation processes.
• Coordinate with other departments to resolve customer issues when necessary.
• Meet assigned performance and quality targets.
• Maintain a positive and professional attitude in all customer interactions.
• Perform other duties related to customer service as assigned.

Qualifications

• High school diploma, college level, or equivalent qualification.
• Previous customer service, call center, or related experience is an advantage.
• Excellent verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Customer-oriented with a professional and positive attitude.
• Ability to handle difficult customers and stressful situations calmly.
• Basic computer skills and familiarity with email, chat, and office applications.
• Ability to work independently and as part of a team.
• Willingness to work flexible schedules, weekends, or holidays when required.

Key Skills

• Customer service
• Communication
• Active listening
• Problem-solving
• Conflict resolution
• Time management
• Attention to detail
• Computer literacy
• Teamwork
• Adaptability

Pay: Php19,850.71 - Php25,172.45 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion

Application Question(s):

• Are you a Former Employee of Concentrix?:
• Are you willing to work onsite and shifting schedule?:
• Do you have desktop or laptop to use?:
• Kindly Fill out this form:

Name:
Contact:
Email:
Complete Address:
Viber Number:

Work Location: In person