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    • Ability to work independently in a remote or virtual setup.
    • We are looking for a detail-oriented and customer-focused Email and Chat Support Representative to…
    • View all GDV Business Services Co. - Cainta jobs - Bulacan jobs - Customer Service Representative jobs in Bulacan
    • Salary Search: Wave 1 - CSR (No final Interview/Virtual Process) salaries in Bulacan
    • Assist in end-to-end recruitment processes such as posting job vacancies, screening applicants, scheduling interviews, and preparing hiring documents.
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    • Customer Engagement and Support: Reply customer’s queries between 9am to 10am and 4pm to 5pm daily, including weekends and public holidays.
    • Applicants must be able to work consistently during the required schedule.
    • * Available full-time from 9:00 AM to 6:00 PM U.S. Central Time.
    • The successful candidate will work closely with employees, HR, and Finance to manage payroll processes, resolve payroll queries, and ensure a smooth and…
    • Inbox Management: Manage and organize emails, prioritizing urgent correspondence and drafting responses to keep communications flowing efficiently.
    • Must have a stable internet connection and a suitable work-from-home setup for applicable accounts.
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    • Highly competitive salary – paid weekly!
    • Additional HMO dependents added each year of service.
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    • FREE trainings from most of the best financial consultants in the country.
    • Help clients regarding their financial planning needs and priorities.

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Job Post Details

Wave 1 - CSR (No final Interview/Virtual Process) - job post

GDV Business Services Co. - Cainta
Bulacan
PHP 23,000 - PHP 32,000 an hour

Job details

Pay

  • PHP 23,000 - PHP 32,000 an hour

Job type

  • Permanent
  • Full-time

Location

Bulacan

Full job description

We are looking for a detail-oriented and customer-focused Email and Chat Support Representative to handle customer inquiries through non-voice channels. In this role, you will provide timely, accurate, and professional assistance via email and live chat, ensuring a positive customer experience while working in a virtual processing environment.

Key Responsibilities:

Respond promptly to customer inquiries via email and chat platforms

Provide accurate information about products, services, policies, and procedures

Resolve customer issues efficiently while maintaining a high level of professionalism

Document interactions and update customer records in the system

Escalate complex or unresolved concerns to the appropriate team

Follow company guidelines, workflows, and service-level agreements (SLAs)

Maintain confidentiality of customer data and adhere to data protection policies

Meet performance metrics such as response time, resolution rate, and customer satisfaction

Qualifications:

High school diploma or equivalent (college degree preferred)

Previous experience in customer service, email, or chat support is an advantage

Excellent written communication and comprehension skills

Strong problem-solving and multitasking abilities

Basic computer proficiency and familiarity with CRM tools

Ability to work independently in a remote or virtual setup

Good time management and organizational skills

Work Setup:

On-site or WFH

Pay: Php23,000.00 - Php32,000.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Free parking
  • On-site parking
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • Are you a former employee of Concentrix?
  • For how long is your BPO experience?
  • Kindly fill out this form: Name, Number, Email, location, Viber number:
  • are you willing to work onsite in San Lazaro or UP Technohub?
  • Do you have device like Laptop or desktop, earphone, web cam? (FOR VIRTUAL PROCESS)

Work Location: In person

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