Hiring Technical Support Representative jobs in Makati

What You’ll Bring

Join our Pioneer Account and be part of the team helping shape a brand-new customer support operation from the ground up. We’re looking for candidates who bring strong technical knowledge, customer service skills, and the flexibility to thrive in an early-stage environment.

• 2–4 years of experience in technical support, customer service, help desk, or another tech-focused support role
• Strong knowledge of consumer technology, including hardware, software, applications, connectivity, and basic troubleshooting
• Ability to simplify technical issues and provide clear, easy-to-follow solutions to non-technical customers
• Excellent written English communication skills, with a tone that is professional, clear, approachable, and customer-friendly
• Minimum typing speed of 40 WPM with strong accuracy
• Experience handling billing and payment concerns, returns, orders, and customer account requests
• A strong customer-first mindset, with patience, empathy, accountability, and a focus on delivering positive customer outcomes
• Ability to work independently, make sound decisions, and adapt quickly in a fast-paced, newly launched operation

Bonus Points If You Have

• Experience with Intercom or similar customer service and CRM platforms
• Familiarity with Notion or comparable knowledge management tools
• Experience supporting consumer electronics, connected devices, or digital memberships/subscriptions
• Previous experience in a pioneer, pilot, newly launched, or early-stage account
• Experience building, improving, or implementing support processes and workflows as a team or organization grows

Applicant Privacy Notice & Consent

1. How We Use Your Data

When you apply for a position with us, Enshored, Inc. (“Enshored”) collects and processes your personal data to evaluate your suitability for employment. This includes reviewing your resume, references, and any details provided during interviews. Your data may also be shared with our authorized service providers who process data on our behalf, solely in connection with this recruitment activity.

2. Retention

If your application is successful, this data will become part of your personnel file. If we do not hire you at this time, we will keep your information on file for two (2) years for record-keeping and talent pool purposes.

3. Your Rights

You have the right to access, correct, or request the deletion of your personal data at any time by contacting our Data Protection Officer at pri@enshored.com. To learn more about how we handle and protect your information, please read our full Applicant Privacy Notice.

Consent Statement

By submitting your application and resume through this job board, you expressly consent to the processing of your personal data for recruitment and hiring purposes as described above and in accordance with Enshored’s Applicant Privacy Notice.

#EnshoredJobs

Pay: Php37,500.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person