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Job Post Details
On-call Specialist Contractor - job post
3.93.9 out of 5 stars
Davao City•Remote
PHP 50,000 - PHP 55,000 a month
Job details
Pay
- PHP 50,000 - PHP 55,000 a month
Job type
- Full-time
Full job description
Elder Care Homecare is seeking a dynamic On Call Specialist. We are a private pay homecare agency servicing Westchester County, Long Island, and the New York Metro Area, with additional expansion planned within the next year. This is a remote role based in Davao Region, Philippines.
Elder Care has been in operation for over seven years, however our growth has dramatically increased over the last two.
As an On Call Specialist, you will be responsible for connecting with our clients and caregivers. The ideal candidate will have customer service experience, be able to build trust and operate with empathy, and have flexibility with their schedule. On a company wide level we hope you can help to support Elder Care Homecare’s growth, mission, and goals of Growing Stronger Together.
If you think you'd be a great fit and have a desire to make a difference in patient's lives, we would love to meet you!
Responsibilities:
- Connecting with our clients and caregiver teams outside of regular EST hours
- Foster an alliance with Clients and Families regarding the schedule and care
- Optimize Caregiver's availability based on Client needs
- Confirm schedules with both Caregivers and Clients - communicating any changes
- Communicate with the Billing Dept. and verify Caregiver attendance
- Connect with HR Dept. regarding Caregiver's performance and employment
- Assist in the support and growth of our Caregivers
- Perform other administrative tasks and duties as assigned
What We're Looking For:
- 5+ years experience in Customer Service
- Proficiency with Clear Care Software is a plus!
- Must have experience working in an office setting
- History of being efficient and organized while multi-taskig
- Ability to think critically to resolve disputes
- Flexibility around schedule
Job Type: Full-time
Pay: Php50,000.00 - Php55,000.00 per month
Benefits:
- Work from home
Experience:
- Customer service: 4 years (Required)
Location:
- Davao City (Required)
Work Location: Remote