Hiring Japan jobs

Blitzwerks Pte Ltd is looking for a passionate Customer Experience Executive to join our growing e-commerce team.

About Blitzwerks Pte Ltd

Started in 2011, Blitzwerks Pte Ltd. carries an exclusive range of family planning products from around the world, including countries like Japan, UK and USA. Through these pleasure products, it has opened the foreign world of adult pleasure to the South-East Asian market.

As a key distributor in Singapore, Malaysia, Indonesia, Thailand and Philippines. Blitzwerks offers brands like LELO, Lovense, Womanizer & We-Vibe, TENGA & iroha, Fun Factory, Fleshlight, Fifty Shades Of Grey, to name a few.

Our well diverse presence covers wholesale distribution, online and offline channels so that customers can buy conveniently within Asia Pacific.

We aim to provide the best quality sex toys at an affordable price so that customers can enrich and enhance their sexual experience.

Position

• Customer Experience Executive (Full-time)

Starting Salary

• PHP 40,000 – PHP 50,000 per month

Work Arrangement

• Remote / Work From Home

Working Hours

• 10am-6pm/ 11am-7pm PHT

Key Responsibilities

• Deliver excellent customer support via live chat, email, phone calls, and messaging platforms.
• Respond promptly to customer enquiries, product questions, and order-related requests.
• Resolve customer issues professionally while ensuring a positive shopping experience.
• Escalate complex cases to the Store Manager when required.
• Assist customers before, during, and after their purchases.
• Support customer satisfaction across Magento, Shopify, Shopee, and Lazada stores.
• Maintain accurate records of customer interactions and follow-up actions.
• Maintain and improve the AI chatbot knowledge base to ensure accurate and relevant customer support.
• Update FAQs, help articles, product information, and other support content to keep information current and consistent across all customer touchpoints.

Qualifications

• Bachelor's Degree or equivalent qualification.
• Previous experience in customer service, customer experience, retail, or e-commerce is preferred.
• Experience with Magento, Shopify, Shopee, or Lazada is an advantage.
• Excellent written and spoken English communication skills are essential, as the role involves handling customer phone calls, live chat, and email support.
• Strong problem-solving, interpersonal, and customer service skills.
• Able to multitask, prioritize tasks, and work independently in a remote environment.
• Reliable high-speed internet connection is required, with a backup internet connection (e.g., secondary ISP) available at all times.
• Comfortable handling inbound and outbound customer phone calls in a professional and confident manner.
• Detail-oriented, proactive, and committed to delivering an exceptional customer experience.

Preferred Qualities

• Customer-first mindset.
• Positive attitude and empathy.
• Strong attention to detail.
• Willingness to learn and adapt in a fast-paced e-commerce environment.

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Are you located outside NCR?
• Are you comfortable working in sexual wellness industry?
• Do you have a back up internet connection? Indicate your primary and secondary ISP

Education:

• Bachelor's (Preferred)

Experience:

• Voice AND Non-Voice CSR: 2 years (Required)

Language:

• English (Required)

Work Location: Remote